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Customer advisor with Norwegian for TV streaming provider

Customer advisor with Norwegian for TV streaming provider

ConcentrixWarszawa, Województwo mazowieckie, Polska
30+ days ago
Job description

Job Title :

Customer advisor with Norwegian for TV streaming provider

Job Description

Job description :

  • Provide assistance via phone, email or chat
  • Deliver technical support for the streaming company,
  • Address contract and billing inquiries thoroughly and efficiently,
  • Handle and process customer complaints with empathy and professionalism,
  • Serve B2B and B2C clients on inbound calls as first and second line support,
  • Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

Requirements :

  • Service-oriented thinking with focus on customer experience
  • Fluency in Norwegian (C1 level), and English written and verbal (B2),
  • Administrative and technical knowledge,
  • Outstanding communication skills and good listener,
  • Minimum 6 months of experience in customer service,
  • Willingness to perform soft selling and upselling,
  • Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between : Mon-Fri 8 : 00-20 : 00 and weekends between 10 : 00-18 : 00.

    • Nice to have :

  • Experience with CRM system.

    • We offer :

  • Salary : 10.000,00 PLN gross monthly.
  • Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
  • Embrace an international and diverse work environment that broadens your horizons.
  • Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
  • Team-building events to foster a collaborative work environment.
  • Team leader support at every stage of cooperation.
  • Contract of employment or contract of mandate.

    • Location :

    POL Warsaw - Al. Solidarności 171, Building B-3rd Flr

    Language Requirements :

    English, Norwegian (Required)

    Time Type :

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    Customer Advisor • Warszawa, Województwo mazowieckie, Polska