OTC Team Lead with French and English

OTC Team Lead with French and English WHO WE ARE

Accenture is a leading global professional servicespany that helps the world's leading businesses,ernments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations , Industry X and Accenture Song.

Operations drives business value and oues to advance our clients on their journey to intelligent operations through our innovative operating engine - SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

The Accounts Payable Processing team focuses on designing implementing managing and supporting accounts payable activities by applying the relevant processes policies and applications The team is responsible for timely and accurate billing and processing of invoices managing purchase and non purchase orders and two way and three way matching of invoices

WHAT WILL YOU DO :

• Develop, implement, and optimize collections strategies to ensure timely recovery of outstanding receivables.
• Monitor and manage collections performance, ensuring adherence to DSO (Days Sales Outstanding) targets and minimizing bad debt.
• Analyze customer payment trends and implement proactive measures to mitigate credit risks.
• Establish and refine collection policies, procedures, and escalation protocols to improve efficiency and effectiveness.
• Lead, coach, and develop a collections team to meet performance goals and maintain service excellence.
• Set clear targets for collections agents, track their progress, and provide feedback to drive results.
• Foster a positive and collaborative team environment, ensuring engagement and motivation.
• Collaborate with sales, finance, and customer service teams to address account issues, ensure smooth processes.
• Serve as the key point of escalation forplex collection cases, disputes, and legal proceedings.
• Develop and maintain strong relationships with key customers to ensure continued business while reducing overdue accounts.
• rack and report on key collections KPIs, such as aging reports, recovery rates, and delinquency ratios.
• Provide senior management with insights and rmendations for improving collections efficiency and reducing bad debt.
• Leverage data analytics to identify trends, assess creditworthiness, and refine collections strategies.
• Conduct regular 1 : 1s with team members, facilitate meeting with a client and other stakeholders.

WHAT DO WE EXPECT :

English and French ( B2 level required) Proficiency in ERP systems (SAP, Oracle, or similar). Strong Excel skills (pivot tables, VLOOKUP, data analysis). Experience with financial reporting tools

Leadership and coaching Clear, professional, and persuasivemunication with both internal teams and external customers Strong analytical mindset to identify issues, assess risks, and implement effective solutions Time management and prioritization Proven ability to work cross-functionally and build strong relationship with key stakeholders Ensuring accuracy in financial transactions, reporting, andpliance processes.

WHAT WE OFFER

WHAT WE BELIEVE

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About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture ismitted to providing veteran employment opportunities to our service men and women. Job ID 13139767