Operations Change Manager

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview

The primary function of this execution focused role is to work with relevant leadership and key SMEs within Planet to (1) ensure key operations have an understanding of what new products and solutions require operational support to deliver in a BAU fashion (2) identify and implement initiatives driving efficiency, increased revenue, customer retention, maintaining business continuity and / or reducing regulatory risks. In carrying out this role the person will provide specialist expertise in managing process and people change within Operations. They will have a direct and tangible impact on the continuous improvement of E2E operations activity as well as ensuring readiness for regulatory and third-party assessments.

What you will do

• Lead on key operations change projects delivering to time, cost, quality, and compliance requirements – highlighting risk and opportunities where appropriate with mitigation plans
• Act as thought leader and work with Operations leadership to identify, analyse, business case, and deliver improvement initiatives that help accelerate revenue, optimise costs, or enhance our customer experience
• Working closely with the Product team to capture initiatives at Intake stage that may have an Ops impact / dependency
• Align with Ops Heads and subject matter experts in each Ops function to assess potential impact on Ops for new initiatives and make recommendations to Operations Change Team Manager
• Manage stakeholder forums updating on key project progress, risks, and issues to the various teams and functions within
• Transformation Steercos and Control Towers – managing key inputs and outputs
• Provide flash updates and status reports & project plans / documentation to key stakeholders at appropriate frequency
• Enhance the Ops Change framework, and contribute to the evolution and maturity of the Ops Change Playbook
• Building strong relationships at all levels, including peers and colleagues across the various functions to influence, collaborate, and drive change
• Help leverage best practices, simplify processes, tools and systems
• Deputise for Operations Change Team Manager where required on other key Planet initiatives

Who you are

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.  We would love to hear from you – Apply now .

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.