Customer Service Representative with German Language.

Careers that Change Lives

Use excellent communication and customer services skills to provide customers with accurate, consistent and timely operational support as part of Medtronic Center of Expertise. Provide high quality standard support services to the Regional Offices and Medtronic Sales Force by demonstrating a good knowledge of Medtronic products, tools, processes and policies with the ability to monitor information flows as well as resolving incoming issues. Contribute to the company goals in the areas of customer satisfaction.

A Day in the Life

• Process Order Entry (e.g. automated, manual) : creation in SAP, price & availability, billing, sample & demo orders, archiving etc.
• Handle all incoming orders covering the OE processes in a timely manner.
• Ensure CRM tool is enriched with relevant customer specificities.
• Act effectively to resolve various issues in cooperation with supervisor / coordinator and other team members if required.
• Contribute to Customer Complaint Management – performing root cause analysis, apply corrective and / or preventive action, communication with supervisor at team level.
• Actively participate in department / organization projects or initiatives, which may lead solution development for one of the areas.
• Liaise closely with other departments to coordinate efficient and timely processing of shipments and delivery.
• Maintain professional communication with internal stakeholders to provide high quality service to customers.
• Actively participate in the team’s and organization’s daily life to build close professional relationship with co-workers.

Must Haves

Nice to Haves

We Offer

We offer a competitive salary and benefits package to all our employees :

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.