Technical Support Analyst

Technical Support Analyst

Miejsce pracy : Warszawa

Technologies we use

Operating system

• Windows

Your responsibilities

Our requirements

What we offer

Benefits

Summary

The BTS Global Service Desk is a strategic IT business partner that provides a centralized point of contact for Global Payments corporate employees and contractors to report incidents, initiate a request, answer questions, and restore interruptions in service in the most time effective manner while offering a consistent quality of service in a 24x7 operating environment. The Service Desk Technician is a customer-centric role responsible for supporting the end-user community in the delivery of IT services including corporate systems and applications, network connectivity, desktop infrastructure, operating systems, mobile devices, software, hardware, and peripherals. Responsibilities include handling reported incidents, service requests, and access requests within agreed service levels from multiple end-user communication channels including calls, emails, chats, walk-ups, and tickets opened in the service management portal. The technician will investigate and respond to assigned support requests by following documented processes and procedures and work within the End User Services organization to improve the quality and scalability of IT operations using best practices and methodologies.

GLOBALTECH POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.