Talent.com
Ta oferta pracy nie jest dostępna w Twoim kraju.
Technical Support (API)

Technical Support (API)

FoundeverWarsaw, Poland, PL
Ponad 30 dni temu
Opis pracy

Technical Support (API)

Technical Support (API)

Req ID# : 399353

Warsaw, Poland, PL

Job Description : About Us

Join our team at Foundever! 🚀

We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.

Technical Support (API)  🌟

Location : Warsaw

About the role :

We’re looking for an API Solutions Expert to work closely with enterprise customers and engineers to resolve complex issues and scale systems. You’ll manage tasks from report to completion, collaborating with technical teams to optimize API performance. If you’re passionate about problem-solving and building scalable solutions, we’d love to hear from you!

Your daily tasks :

Troubleshooting and handling complex client inquiries via via the main support channels ;

Managing assigned cases and providing the best possible solutions to meet client needs;

Investigating root causes of issues using tools like Chrome Dev Tools, application logs, and monitoring systems;

Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present;

Developing regular reports to track platform health and quality;

Contributing to the creation of technical documentation and internal knowledge base;

What do we expect from you?

Language : Proficiency in English (C1);

2+ years in technical support or a similar technical role; experience with B2B and SaaS products is a plus;

Skills :

  • Strong understanding of REST APIs and / or GraphQL APIs;
  • Experience diagnosing and troubleshooting web and mobile applications;
  • Knowledge of Single Sign-On (OAuth, SAML, SCIM)

Personality : Motivated, energetic, with strong problem-solving and multitasking skills

Advantages will be :

Ability to prioritize and plan effectively;

Independence and the ability to work with minimal supervision;

Attention to detail;

Experience in B2B customer interactions;

Excellent communication and soft skills;

Working conditions :

Type of contract you choose yourself (freelance contract for students or employment contract);

Basic salary + bonuses;

Work from our modern office in Warsaw.

What else should you know?

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);

We offer private Medicover insurance;

Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;

Professional development through training and cross-location cooperation at the international level.

Company Overview :

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Segment : Technical Support, Network, Technology

Utwórz powiadomienie o ofertach pracy dla tego wyszukiwania

Technical Support • Warsaw, Poland, PL

Podobne oferty
Technical Support Analyst

Technical Support Analyst

Axiom Software Solutions LimitedWarsaw, Masovian Voivodeship, PL
Quick Apply
Position Title : Technical Support Analyst.Position Title : Technical Support Analyst.As a Technical Support Analyst your tasks and goals will include. Technical Level 0 and 1 support of the global SC...Pokaż więcejOstatnia aktualizacja: ponad 30 dni temu
Technical Support Specialist

Technical Support Specialist

ALJ POLAND HOLDING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄWarszawa, mazowieckie, Polska
Conduct preliminary analysis and judgment on vehicle faults through remote diagnostic tools or customer descriptions, provide accurate fault diagnosis suggestions to customers, and guide them to ta...Pokaż więcejOstatnia aktualizacja: 17 dni temu
Technical Application Support Engineer

Technical Application Support Engineer

SCALO Sp. z o.o.Warszawa, mazowieckie, Polska
W Scalo zajmujemy się dostarczaniem projektów software"owych i wspieraniem naszych partnerów w rozwijaniu ich biznesu.Tworzymy oprogramowanie, które umożliwia ludziom dokonywanie zmian, działanie w...Pokaż więcejOstatnia aktualizacja: 23 dni temu
Technical Support Engineer

Technical Support Engineer

INVENTRONICS POLAND sp. z o.o.Warszawa, mazowieckie, Polska
Process customer requests efficiently using the CRM system, covering technical questions, design-in support, measurements, complaints, and certification. Ensure professional follow-up and communicat...Pokaż więcejOstatnia aktualizacja: 17 dni temu
Technical Support Engineer

Technical Support Engineer

Next Technology ProfessionalsCentrum, Warszawa
Naszym klientem jest, jeden z największych europejskich producentów, dostawców systemów zabezpieczeń.Firma oferuje kamery IP, systemy alarmowe, kontrolę dostępu, oprogramowanie do analizy wideo.CCT...Pokaż więcejOstatnia aktualizacja: 14 dni temu
Technical Support with romanian

Technical Support with romanian

LeasingTeamWarszawa, Polska
Polish and global enterprises in sourcing key talent and in human resources management.The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsou...Pokaż więcejOstatnia aktualizacja: ponad 30 dni temu
Technical Support Engineer (Network)

Technical Support Engineer (Network)

F5Warsaw
At F5, we strive to bring a better digital world to life.Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital...Pokaż więcejOstatnia aktualizacja: 8 dni temu
  • Promowane
WMS Technical Support Specialist

WMS Technical Support Specialist

HTH RecruitmentWarszawa, mazowieckie, Polska
Rozwiązywanie zaawansowanych problemów technicznych oraz wsparcie użytkowników systemu BY WMS.Współpraca z zespołami rozwoju i utrzymania systemu w celu zapewnienia jego stabilnego działania.Przeka...Pokaż więcejOstatnia aktualizacja: 18 dni temu
Technical Support Specialist

Technical Support Specialist

Volt.ioWarsaw, Masovian Voivodeship, PL
Quick Apply
PLN net on a B2B contract / 10 800 - 13 000 PLN gross on UoP.Volt is revolutionising how people pay online, globally.Our technology frees consumers from cards by letting them ‘Pay by Bank’.For busi...Pokaż więcejOstatnia aktualizacja: ponad 30 dni temu
Senior Production Support Engineer Lead – OpenShift, API, and Splunk

Senior Production Support Engineer Lead – OpenShift, API, and Splunk

CitiWarsaw Poland
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in : . Proficient in supporting and debugging .Strong scripting skills (, Bas...Pokaż więcejOstatnia aktualizacja: 14 dni temu
  • Promowane
Technical Support Engineer

Technical Support Engineer

Samsung R&D Institute PolandWarszawa, Masovian, Poland
The team is dealing with the applications’ lifecycle process on the Samsung SmartTV platform.We support the developers creating web applications on Tizen platform, integration of services available...Pokaż więcejOstatnia aktualizacja: ponad 30 dni temu
  • Promowane
Technical Support Specialist

Technical Support Specialist

VOLT TECHNOLOGIES sp. z o.o.Warszawa, Masovian, Poland
Providing technical support to Volt’s clients and partners.Working with Support and Engineering Teams to effectively take issues to resolution. Researching, troubleshooting, and diagnosing issues, a...Pokaż więcejOstatnia aktualizacja: 14 dni temu
Technical Support Engineer

Technical Support Engineer

IT Leasing Team Sp. z o.o.Warszawa, Polska
W ITLT pomagamy naszym zaprzyjaźnionym firmom przekształcać ambitne pomysły w cyfrową rzeczywistość.Z nastawieniem na wyzwania, ciekawość technologii i zwinność - współtworzymy wyjątkowe rozwiązani...Pokaż więcejOstatnia aktualizacja: ponad 30 dni temu
Technical Application Support Engineer @ Scalo

Technical Application Support Engineer @ Scalo

ScaloWarszawa, Poland
W Scalo zajmujemy się dostarczaniem projektów software'owych i wspieraniem naszych partnerów w rozwijaniu ich biznesu.Tworzymy oprogramowanie, które umożliwia ludziom dokonywanie zmian, działanie w...Pokaż więcejOstatnia aktualizacja: 27 dni temu
Tier 2 Technical Support – evTOC

Tier 2 Technical Support – evTOC

Evertz Microsystems LimitedWarsaw, Hybrid, PL
Quick Apply
Please submit your documents in English when applying for this position.We’re looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, wit...Pokaż więcejOstatnia aktualizacja: ponad 30 dni temu
API Support Developer

API Support Developer

AsanaWarsaw
We are looking for a API Support Developer to join our Customer Support team.This role will focus on API-related troubleshooting, developer support, and collaboration with our Research & Developmen...Pokaż więcejOstatnia aktualizacja: 18 dni temu
  • Promowane
Technical Support Analyst

Technical Support Analyst

GLOBALTECH POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄWarszawa, Masovian, Poland
Act as a business partner representing IT User Services delivering excellent customer service using active listening and communication skills. Provide first and second level technical support, which...Pokaż więcejOstatnia aktualizacja: 28 dni temu
Technical Support Engineer Hungary (Technical Promotor)

Technical Support Engineer Hungary (Technical Promotor)

ValeoWarsaw
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility.We are an automotive supplier partner to automakers and new mobility actors worldwide.Our vision? Invent a ...Pokaż więcejOstatnia aktualizacja: ponad 30 dni temu