Customer Support Specialist

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people's lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

Requirements :

• Proficient in English and Ukrainian at either native or professional level
• A problem solver with an innate sense of curiosity and passion about helping people
• Enthusiastic smartphone user (Active Viber user – a major advantage)
• Microsoft or Mac OS's savvy
• Willingness to participate in a 24 / 7 rotating roster which predominately includes after-hours shift
• Attention to details
• Team player
• Experience in customer support or customer service will be a plus.

Full time job. We're working in hybrid mode (3 times a week from the office).

Responsibilities :

Viber Support Agent will be responsible for keeping Viber users happy and loyal by providing efficient responses to the worldwide Viber community queries.

Experience : 1-3