Digital Support Specialist Application Support Specialist

Start Date : ASAP / Within 1 Month / Flexible

Work Model : 100% Remote

Contract Type : B2B (90 - 110 PLN / h + VAT)

Responsibilities :

Onboard users and manage accounts / permissions

Provide first-line helpdesk support and escalate issues

Maintain documentation and knowledge base

Monitor app performance and report incidents

Deliver user training and onboarding materials

Support cybersecurity best practices

Requirements :

3+ years helpdesk / user support experience

Familiarity with Jira, GitLab, ServiceNow, Confluence

Knowledge of monitoring tools (e.g., Grafana, Splunk)

Strong communication and documentation skills

Fluent English

Proficiency in Microsoft Office

Benefits : Medicover healthcare

Multisport card

E-learning platform access

Group life insurance