Customer Support Specialist

We are looking for a bilingual

Customer Support Specialist

(Spanish and English) with strong troubleshooting and analytical skills to join our team. In this role, you will handle complex customer inquiries, diagnose issues, and provide effective solutions that meet our service standards. Your ability to think critically and communicate clearly in both languages will be key in ensuring customers receive accurate, efficient support. If you enjoy solving problems and thrive in a role that combines technical understanding with customer interaction, we'd like to hear from you.

Responsibilities :

• Deliver exceptional customer support across multiple channels, including online chat, ticket systems, and email, ensuring timely and accurate responses.
• Collect, document, and prioritize customer feedback to help improve products, services, and processes.
• Troubleshoot and resolve customer issues, providing clear explanations and guidance.
• Escalate complex issues to the appropriate teams, ensuring a seamless handoff and follow-up until resolution.
• Maintain and update customer records in the CRM system with accurate and detailed information.
• Proactively identify recurring issues and suggest improvements to reduce support volume and enhance customer satisfaction.
• Provide customers with step-by-step solutions or educational resources to help them maximize the use of products and services.

Requirements :

Will be a plus :

What we offer :