Application Support Engineer II

Job Description

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!

Technical and Standard Practices

• Provide daily customer support for Allvue Systems applications and Business-to-Business integrations.
• Performing complex technical troubleshooting, determining root causes, and providing resolution.
• Ensure an in-depth understanding of query flow and its impact on application performance.
• Work independently and proactively solve problems without being directed by others.
• Developing client solutions based on technical best practices.
• Training customers and staff in troubleshooting techniques, best practices, applications, and programs.
• Handling support tickets via JIRA ticketing system, email, or phone submissions.
• Finding ways to increase productivity and improve client experience and satisfaction.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Applicants should demonstrate their ability to implement ITIL frameworks to improve IT service delivery and have a track record of successfully managing and guiding change processes within an organization.
• Proficiency in assessing risks, planning and coordinating changes, and ensuring minimal service disruption is essential.
• Document all issues and solutions thoroughly for future reference and continuous learning within the team.
• Engage in ongoing education to keep up with the latest advancements and best practices in MSSQL and related technologies.

Customer Centric Experience / Relations

Team and Knowledge-Centric Collaboration

Personal, Computer and Soft Skills