Support Engineer

Join our dynamic team as a Support Engineer and contribute to groundbreaking projects utilizing cutting-edge technologies like RPA, Machine Learning, and Data Analytics to transform the Investment Banking landscape. This role offers the opportunity to collaborate with global teams and innovate solutions that enhance client satisfaction and operational efficiency.

Your role

• Manage Production Support processes and procedures, including Change, Incident, Problem, and Service Management
• Conduct Root Cause Analysis, troubleshoot issues, and implement workarounds for defects in production environments
• Provide comprehensive investigation and communication support for all critical business-impacting incidents related to Investment Banking applications
• Assume IT Service ownership responsibilities, including service continuity, Service Sustainability Program (SSP), and support for engineering teams with analysis, DevOps, production deployments, risk, and compliance
• Monitor and track production issues using ticketing systems such as ServiceNow and Jira, ensuring thorough follow-up to resolution
• Deploy software on Linux and Windows across multiple environments

Your skills

Job no.240709-YOJ2J