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Product Support Engineer

NTIATIVE IT RecruitmentKrakow, Malopolskie

30+ days ago

Job description

Hello Support World! 💥

A rare opportunity has come up for an experienced and talented Product Support Engineer who join an ambitious and experienced Team within a great product, Scandinavian company!

You will be the contact point for customers, receiving their inquiries, analyzing, and reproducing issues, passing them on further, and maintaining contact with the customer along the way. As an engineer, this position will partner with the Product Support Team Leader to deliver exceptional support to the company’s customers and partners.

You will also work on in-house Product Experience department projects aimed at providing a better support experience for customers, partners and our employees.

So If you are seeking new opportunities to develop, challenges and l ong-term cooperation this proposal may interest you!

Feel invited to apply!!!

YOUR ROLE

taking ownership of issues reported by customers and partners
reproducing, troubleshooting, and diagnosing problems
solving customer issues or escalating them as needed
interfacing between customer and other company’s teams
supporting customer in applying required fixes
collaborating with the team on in-house projects

IF YOU ARE A PERSON WHO

has 5 years of experience in the development of commercial-grade web-based software applications using PHP

gained hands-on experience with programming and scripting languages such as HTML5, CSS, JavaScript, Bash

is well-familiar with OOP, SOLID programming principles and testing tools (Selenium, Behat, WebDriver, XDebug, PHPUnit)

has firm grasp of source code management (Git and GitHub, including making pull requests and patching with git or diff)

feels comfortable working with different operating systems (Windows, Linux, Mac OS X) and containerization (Docker)

has deep competence in profiling and troubleshooting (Firebug, Web Inspector; preferably also Blackfire.io)

gained comprehensive understanding of PHP frameworks (Symfony)

Congrats!!! This offer is especially for you!

Apply here or reach out to me at alicjaraczynska@ntiative.com for more details! I'd love to tell you more!

NTIATIVE sp. z o.o. is an employment agency registered in the registry kept by Marshal of the Mazowieckie Voivodeship under the number 20293.

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Product Engineer • Krakow, Malopolskie

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