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Importer Support Coordinator
HiabGdansk, PL29 days ago
Job descriptionEnsure proper training and onboarding support for Importers and customers in related scope, Liaise with Importers to provide a consistently high level of service and be able to respond and adapt Act as a go to person and expert solution provider; drive improvements and harmonise & 60% operational (admin / training / case resolution) / 40% business relation & projects related Act as a support person / buddy for B2B partners Develop and maintain best practice of the Function / Team processes (improvement drive) Consulting cases internally with Technical Support and Parts Assortment incl. overseeing the Provide good customer service for internal and external customers and find ways to improve the Support Importer onboarding and access management in Hiab relevant systems Provide Importer training & onboarding support for existing Services Tool (eg. Dealer Portal, Dispute management and First Contact point, responsible for suggesting resolutions Cooperate and continuously communicate with sales representatives, customers, vendors and other Identify process improvement opportunities and support the implementation Support Importers channel and service partners in the sale of accessories and spare parts Provide correct documentation for requested Parts Ensure a professional customer-oriented function both externally and internally Follow up of backlogs Support regarding Webshop access management and initial assistance / training Close collaboration with logistics in organization of (special) express deliveries Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety Relevant degree in related field or the equivalent through a combination of education and work Min 5 years of relevant experience in the defined Function Proven experience in effective stakeholders communication on different level SAP system knowledge would be preferable but is not essential Fluency in both written and spoken English - obligatory (Spanish is considered as advantage) Ability to work independently Self-starter & Self-motivated, proactive Strong interpersonal and communication skills to effectively deal with internal & external customers Competency in Google applications including Slides, Sheets, Docs and G-Mail will be an asset General Business understanding and knowledge of KPI and customer success criteria Ability to work with change, new process implementation Caring, reliable and pioneerin Good sense for detail Willingness to travel if required International knowledge sharing Supportive workplace with development opportunities through internal corporate projects Co-financed parking Office 5 minutes from SKM train station Wide range of benefits : Medicover Healthcare, Multisport card, UNIQA Life Insurance Hybrid work model available after 3 months
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
About Us
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow
We are looking for an experienced and self-motivated Importer Support Coordinator to join our team!
Purpose of the position
- Support the Importers channel in relation to operational / administrative topics incl. Webshop and JIRA
placed questions
systems, processes and procedures
in a demanding commercial environment
standardise processes
Main tasks and responsibilities
resolution time
experience
Webshop, HiConnect, C-Office)
internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
What you’ll need to succeed
Education :
experience (logistics / industrial or technically oriented business administration)
Experience :
Competencies :
What We Offer
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Support Coordinator • Gdansk, PL
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