As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
About Us
As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow
We are looking for an experienced and self-motivated Importer Support Coordinator to join our team!
Purpose of the position
- Support the Importers channel in relation to operational / administrative topics incl. Webshop and JIRA
placed questions
Ensure proper training and onboarding support for Importers and customers in related scope,systems, processes and procedures
Liaise with Importers to provide a consistently high level of service and be able to respond and adaptin a demanding commercial environment
Act as a go to person and expert solution provider; drive improvements and harmonise &standardise processes
60% operational (admin / training / case resolution) / 40% business relation & projects relatedMain tasks and responsibilities
Act as a support person / buddy for B2B partnersDevelop and maintain best practice of the Function / Team processes (improvement drive)Consulting cases internally with Technical Support and Parts Assortment incl. overseeing theresolution time
Provide good customer service for internal and external customers and find ways to improve theexperience
Support Importer onboarding and access management in Hiab relevant systemsProvide Importer training & onboarding support for existing Services Tool (eg. Dealer Portal,Webshop, HiConnect, C-Office)
Dispute management and First Contact point, responsible for suggesting resolutionsCooperate and continuously communicate with sales representatives, customers, vendors and otherinternal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
Identify process improvement opportunities and support the implementationSupport Importers channel and service partners in the sale of accessories and spare partsProvide correct documentation for requested PartsEnsure a professional customer-oriented function both externally and internallyFollow up of backlogsSupport regarding Webshop access management and initial assistance / trainingClose collaboration with logistics in organization of (special) express deliveriesObserve all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and SafetyWhat you’ll need to succeed
Education :
Relevant degree in related field or the equivalent through a combination of education and workexperience (logistics / industrial or technically oriented business administration)
Experience :
Min 5 years of relevant experience in the defined FunctionProven experience in effective stakeholders communication on different levelSAP system knowledge would be preferable but is not essentialCompetencies :
Fluency in both written and spoken English - obligatory (Spanish is considered as advantage)Ability to work independentlySelf-starter & Self-motivated, proactiveStrong interpersonal and communication skills to effectively deal with internal & external customersCompetency in Google applications including Slides, Sheets, Docs and G-Mail will be an assetGeneral Business understanding and knowledge of KPI and customer success criteriaAbility to work with change, new process implementationCaring, reliable and pioneerinGood sense for detailWillingness to travel if requiredWhat We Offer
International knowledge sharingSupportive workplace with development opportunities through internal corporate projectsCo-financed parkingOffice 5 minutes from SKM train stationWide range of benefits : Medicover Healthcare, Multisport card, UNIQA Life InsuranceHybrid work model available after 3 months