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Decision Support Analyst
Acxiom Global Service Center Polska sp. z o. oGdańsk, Pomeranian, Poland6 days ago
Job descriptionAssists clients with business solution definition as well as campaign management and business intelligence tools and / or processes through all or some of the following ways : Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. Provides data, analysis, and recommendations to support multiple technical operations and ensure client satisfaction. Research, trouble shoots, administers application administration, conducts application user training, and code changes. Provides ownership to the research process of multiple technical operations / services. Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction. Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes. Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption. Provides assistance to requested ad hoc projects. Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes. Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues. Responsible for application administration (extraction). Identifies, recommends, and documents code changes or makes appropriate code changes. Constructs and / or enhances data documentation as needed. Changes processes for clients through established change management procedures. Investigates and advises clients on potential processing efficiencies, redundancies and / or optimum use of data. Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams. Maintains subject matter expertise in designated accounts and processes. Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or 3 no experience and a Master's degree; or equivalent work experience. Attention to detail, important to monitor and audit. Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management. Experience in data processing and data integration Understanding of relational database design Experience with Campaign Management Tools File Transfer Protocols Jira Knowledge of Acxiom products Permanent contract from the very beginning (umowa o pracę) Multisport / participation in cultural events Lunch+ card which can be used in cafes and restaurants Online languages classes Training - professional certificates, webinars, classroom trainings Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (SkillsSoft) sharing the costs of sports activities private medical care sharing the costs of foreign language classes life insurance remote work opportunities flexible working time fruits
technologies-expected :
- PL-SQL
- Perl
- Jira
about-project :
responsibilities :
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Decision Support Analyst • Gdańsk, Pomeranian, Poland