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Decision Support Analyst

Decision Support Analyst

Acxiom Global Service Center Polska sp. z o. oGdańsk, Pomeranian, Poland
6 days ago
Job description

technologies-expected :

  • PL-SQL
  • Perl
  • Jira

about-project :

  • Assists clients with business solution definition as well as campaign management and business intelligence tools and / or processes through all or some of the following ways :
  • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
  • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
  • Provides data, analysis, and recommendations to support multiple technical operations and ensure client satisfaction.
  • Research, trouble shoots, administers application administration, conducts application user training, and code changes.
  • responsibilities :

  • Provides ownership to the research process of multiple technical operations / services. Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.
  • Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
  • Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
  • Provides assistance to requested ad hoc projects.
  • Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
  • Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
  • Responsible for application administration (extraction). Identifies, recommends, and documents code changes or makes appropriate code changes. Constructs and / or enhances data documentation as needed. Changes processes for clients through established change management procedures.
  • Investigates and advises clients on potential processing efficiencies, redundancies and / or optimum use of data. Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.
  • Maintains subject matter expertise in designated accounts and processes.
  • requirements-expected :

  • Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or 3 no experience and a Master's degree; or equivalent work experience.
  • Attention to detail, important to monitor and audit.
  • Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
  • Experience in data processing and data integration
  • Understanding of relational database design
  • Experience with Campaign Management Tools
  • File Transfer Protocols
  • Jira
  • Knowledge of Acxiom products
  • offered :

  • Permanent contract from the very beginning (umowa o pracę)
  • Multisport / participation in cultural events
  • Lunch+ card which can be used in cafes and restaurants
  • Online languages classes
  • Training - professional certificates, webinars, classroom trainings
  • Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (SkillsSoft)
  • benefits :

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • remote work opportunities
  • flexible working time
  • fruits
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    Decision Support Analyst • Gdańsk, Pomeranian, Poland