Product Support Specialist

We're looking for a

Product Support Specialist

This role is Hybrid, Krakow Office

The Product Support Specialist is part of the Global Customer Support Team, responsible for providing support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Product Support Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex software questions and issues encountered in Cornerstone OnDemand’s applications. This position requires a talented individual who can passionately and patiently educate clients on how our product is designed to work and excels in comprehensive problem analysis, software support, and customer service.

In this role you will….

• Provide multi-channel support to internal and external clients (telephone, email, and other online channels)
• Leverage all available resources to document customers’ issues and related resolutions accurately and efficiently
• Troubleshoot problems related to product applications, functions, installation, integration, and configuration
• Provide input on Frequently Asked Questions documents as well as create review and update knowledge base articles
• Document complex issues for escalation to more senior support specialists
• Collaborate with Team Members to deliver on customer-focused organizational objectives
• Be required to stay apprised of new product features and functionality

You’ve got what it takes if you have / are…