Technical Support Specialist

responsibilities :

• Responding to customer queries in a timely and accurate way, via phone, email, or chat
• Proactively contact the customer to resolve technical issues
• Identifying customers' needs and helping customers use specific features
• Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
• Updating our internal databases with information about technical issues and useful discussions with customers
• Updating customers on new features and functionalities
• Following up with customers to ensure that their technical problems have been resolved
• Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams

requirements-expected :

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

Fluency in Polish and English (B2 / C1), both in writing and verbal communication

offered :

The opportunity to make a career in a fast-growing, international-expanding company

Employee referral program

Integration events

Free breakfast & lunch, fruits, coffee & tea

The possibility of buying the Medicover sports package and Medicover health care

Free rental of the VW California and more

benefits :

fruits

integration events

no dress code

coffee / tea

drinks

employee referral program

Free breakfast / Lunch (soup)

Free rental of the VW California