Junior Customer Support Specialist

Job description

We are currently looking for a Junior Customer Support Specialist with a strong desire to develop your skills! You will work on engaging and managing our community of 4,000,000 players, and hopefully, in the next few months, this number will go in to ten millions. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio.

It’s a full-time position located in our office in Cracow, Poland.

Job requirements

• At least 1-year of previous customer service experience
• Knowledge of customer care tools like Zendesk
• Communication skills
• Strong desire to develop
• Excellent English communication skills both written and verbal
• Experience in working with large volumes of data is preferable
• You can optimize your own work by creating answer templates
• You can manage all user support inquiries, queries, questions, and feedback
• You can assist with monitoring and reporting on key performance indicators

OUR PERKS

Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills

Knowledge sharing - Employee development is key for us!

Fast-paced career - Professional growth opportunities, supported by a performance review process

Devices - You will have the proper resources you need for your work

Beautiful office - Ingenious office space with plenty of room, located in KPT

Flexible hours - Whether you are an early bird or late owl - we get you covered

Growth budget - Let us know if you need any books or other materials that will help you grow

Open kitchen - Coffee, juices, fruits, fully stocked fridge, and more - come and see ;)

Sport - We regularly play together and you are invited as well!

Team gatherings - Take part in events with pizza, games, and snacks with a good company

Stock option plan - We would like to share our success with you and take part in our ESOP plan

Conferences, for example : GDC, DD, GIC