ServiceNow Business Analyst with German

ServiceNow Business Analyst with German

Location : Wrocław / Katowice

Hybrid model : 2 days office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY GDS Poland, as part of EY's global service delivery network, is looking for an experienced  ServiceNow Business Analyst  to join our team supporting global enterprise clients across industries. In this role, you will act as a key liaison between our clients and technical teams, ensuring that business needs are accurately captured, analyzed, and translated into functional requirements for ServiceNow solutions.

You will work closely with stakeholders, product owners, and delivery teams to drive requirement gathering workshops, process analysis, and solution validation activities. Knowledge of German is essential to support our international client engagements and ensure smooth communication in multilingual environments.

Your key responsibilities

• Lead and facilitate requirement gathering workshops with clients, ensuring business objectives, challenges, and pain points are well understood.
• Analyze and document business processes, identify opportunities for improvement, and translate them into clear, actionable requirements for the development team.
• Act as a trusted advisor and main point of contact for stakeholders throughout the project lifecycle.
• Collaborate with architects and developers to ensure that proposed ServiceNow solutions align with client expectations and business goals.
• Support user acceptance testing (UAT), solution validation, and change management activities.
• Prepare business documentation such as user stories, process flows, use cases, and acceptance criteria.
• Support delivery planning, backlog grooming, and sprint ceremonies as part of agile teams.
• Ensure smooth communication between client-side and delivery-side stakeholders, helping to bridge any gaps in understanding.

Skills and attributes for success

To qualify for the role, you must have

Ideally, you’ll also have

What we look for

We seek motivated Business Analysts who are passionate about working at the intersection of business and technology, enjoy working closely with clients, and thrive in a dynamic, global environment. This role is ideal for someone looking to deepen their consulting skills in ServiceNow projects while contributing to impactful digital transformation initiatives.

If you are fluent in English and German, have a strong analytical mindset, and enjoy working in collaborative, client-facing roles, we encourage you to apply and join our growing team at EY GDS Poland

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

About EY

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