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Technical Support Analyst

Axiom Software Solutions LimitedWarsaw, Masovian Voivodeship, PL

30+ days ago

Job type

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Job description

Position Title : Technical Support Analyst

Area : IOS

Location : Málaga

Description

Position Title : Technical Support Analyst

Division / Soc : SCIB Global

Area : IOS

Location : Málaga

WHAT YOU WILL BE DOING

As a Technical Support Analyst your tasks and goals will include

Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
Reception, prioritization, investigation, escalation and resolution of incidents.
Critical Alerts monitoring.
Rising and follow up of continuous improvement plans for batch and online.
Continuous collaboration with second-level teams and suppliers.
Monitoring of metrics in order to improve and detect their deterioration.
Communication with users being the only communication link with Business at times.
Knowledge of monitoring applications
Experience in ITIL framework
Management and resolution of incidents and requests through Service Now.

EXPERIENCE

0-3 years of experience in relevant fields.

EDUCATION

Degree in Computer Science

SKILLS & KNOWLEDGE

Techniques :

Technical knowledge on the configuration and structure of SCIB platforms,

Technical knowledge of incident flows and product production start-up.

Knowledge :

Indispensable basic knowledge of wholesale banking and financial products.

Indispensable English B2

Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.

Other :

Work under stressful situations

Teamwork

Adaptation to change

Guards availability

Travel availability

Ability to provide remote support (different geographies)

With initiative, communication skills

Results oriented

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Technical Support Analyst • Warsaw, Masovian Voivodeship, PL

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