Software Asset Management Service Manager

Description

Summary

As a global leader in cloud services, PwC is supported by PwC Poland’s Cloud & Digital team. We provide first-class services in all areas of cloud computing, such as Cloud Strategy, Cloud Migrations, Data Analytics, DevOps, Application Modernisation & Cloud Native. We support clients in their adoption of innovation, creation of new business models and streamlining their operational activities. We also improve the business performance of organisations.

We are looking for :

Software Asset Management Service Manager

We are seeking creative and motivated individuals to further expand our Managed Services in the area of Software Asset Management (SAM). PwC SAM Managed Services offers specialized consulting and services to our national and international clients from all industries. The goal is to ensure proper and economically optimized software usage throughout the entire IT & software lifecycle.

In close coordination with our IT Consultants, Service Delivery Managers and SAM experts, you will work within our service organizations and consulting projects to support our clients with their operational and strategic license management challenges.

You will contribute to optimizing the processes and interfaces of operational software asset management operations in the course of their digitalization.

Your future role :

• Leading and coordinating the SAM Service Teams to ensure efficient and effective service delivery,
• Ensuring compliance with corporate policies, defined service standards, and processes,
• Developing and implementing measures to optimize licensing and ensure compliance,
• Creating reports and analyses to monitor service quality and identify improvement opportunities,
• Acting as a liaison between customers / business units, IT teams, and suppliers / vendors for effective communication,
• Providing guidance and support to project managers and other team members,
• Coordinating the overall Software Asset Management service,
• Supervising all service functions such as service desk, technical support, or supplier management,
• Identifying and implementing process improvements to enhance service quality and efficiency,
• Managing the capacity of the service delivery team and ensuring proper competence levels among team members,
• Managing SLAs / KPIs execution and providing proper monitoring and reporting,
• Representing the PwC service delivery team to internal and / or external clients.

Apply if you have :

Nice to have :

By joining us you gain :

Recruitment process :

Send your application today! In case you have any additional questions, contact us :

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