HR Operations Team Leader

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

HR Operations Team Leader

Internal title - Associate Manager, HR Delivery Center

• Location : Warsaw
• Function : HR operation

Overview

The HR Operations Team Leader will manage a team of Senior Associates and Associates to ensure timely and accurate support is provided to employees regarding inquiries related to HR Operations matters : Data Administration, Payroll Inputs, Compensation / Benefits Administration, Onboarding administration, policies and procedures.

This position will be responsible for building and maintaining strong partnership with local HR business partners in the in-scope countries and ensuring constant learning, strong HR administration and labor knowledge and team development.

If you would like to work in a multicultural, FMCG organization and are passionate leading a team to success, we’d like to hear from you.

Responsibilities

Manage the Tier 1 HR Associates team to support in-scope countries

Coordinate the team to ensure workload is effectively managed

Review and manage individuals' performance and development plans

Provide guidance and support to the team, resolve problems and deal with escalations

Review the KPI dashboards on a daily manner, provide monthly analysis to HR OPS Manager to improve quality and eliminate mistakes

Respond to employees' questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.

Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.

Ensure proper flow of communication between the team and business partners and stakeholders

Work hands-on on the cases if needed

Experience you’ll bring :

Bachelor’s or master’s degree in business, HR, or related discipline required

At least 3 years of experience in managing team

At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred

Experience in using Service Center technologies (e.g. ticket management, knowledge management) Experience with Workday and Service Now would be an asset.

Full proficiency in English is a must. German would be an asset.

HR experience with one of these countries would be an asset : Poland, Germany, South Africa.

Experience with Migration of HR processes from countries to a Regional HRSS Center

Behaviors you’ll need :

Strong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders

Ability to work effectively in an environment subject to changing priorities and short deadlines

Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems

Strong planning, organization, delegation, problem solving, and decision-making abilities

Skilled in effective leadership, people management, and development

Strong process-orientation and process improvement mindset

What’s in it for you?

We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.

We have additional benefits as :

Health & Wellbeing

Medical Insurance, Lunch Card, Sport Card, Employee Assistance Program, Glasses Reimbursement

Learning & Working Environment

Smart Working, Drinks & Fruit Basket

Financial Benefits

Life Insurance, Additional Pension Contribution, Global Profit Sharing Bonus, Long Service Awards, Christmas & Easter Voucher, Emergency Payment, Vacation Payment

You need to be eligible to work in the country of application.

This role is not eligible for relocation.

Together, we are creating a better future – for the planet, for future generations and for every SCJ team member.

Come join us and make an impact through iconic global brands.

GO FURTHER WITH OUR FAMILY™

LI-MF1

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at .