ITSM Manager

Summary

The IT company Andersen invites an experienced ITSM Manager to join its team.

Andersen is a European pre-IPO IT company uniting over 3,500 top-class professionals. For over 17 years, we have been helping enterprises and middle-sized firms worldwide transform their businesses by creating effective digital solutions using innovative technologies.

Today, we are working with businesses from various parts of the world, including Western Europe, the USA, and Asia. Our expertise includes FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and other industries.

If you are ready for a large amount of information and scope of tasks, know how to prioritize your work, are not afraid of new challenges, ready to make independent decisions and dream of working at a large and constantly developing IT company, we will be glad to see you in our friendly team.

Responsibilities

• Collaborate with the sales team to secure managed services contracts.
• Oversee the onboarding process for new customers, including setting up the team, processes, and governance structures.
• Lead and manage the service team, ensuring high performance and efficiency.
• Take charge of service quality and delivery, ensuring compliance with agreed service levels.
• Maintain and uphold Service Level Agreements (SLAs), ensuring they consistently meet or exceed expectations.
• Build and maintain strong relationships with customers, acting as their primary point of contact and escalation partner. Strive to be their most trusted advisor.
• Take full ownership of your service portfolio, including managing budgets and controlling costs.

Requirements

Desired skills

Reasons to join us

Join us!