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Project Manager / Business Analyst – ITSM (OTRS Preferred)

Project Manager / Business Analyst – ITSM (OTRS Preferred)

Sidnet Solutions sp. z o. o.Warszawa, Masovian, Poland
7 days ago
Job description

technologies-optional :

  • OTRS
  • Redmine

about-project :

  • Ready to lead smart change and optimize IT processes and service workflows with real impact? Join Centuran as a Project Manager / Business Analyst and help us transform how businesses handle requests, automate workflows, and deliver seamless support.
  • responsibilities :

  • Ensuring the successful delivery of ITSM projects / services and business value.
  • Configuring or overseeing ticketing / service management systems (OTRS).
  • Facilitating communications between customers / clients and project teams (developers, analysts, etc.) on an ongoing basis.
  • Monitoring the project scope, budget, and schedule.
  • Developing project requirements and specifications with clients and project teams.
  • Planning tasks and estimating delivery dates.
  • Coordinating tests : both internal QA and acceptance tests with clients.
  • Reporting on project progress and conducting presentations of demo versions.
  • Documenting the project.
  • requirements-expected :

  • At least one year of work experience in managing or coordinating IT projects, or working as a Lead Developer.
  • Experience with project management practices and tools such as : Redmine, Jira, Basecamp, etc.
  • Good knowledge of the IT industry.
  • Languages : Polish – fluent, English – B2+.
  • Strong communication and organizational skills.
  • offered :

  • Salary : 8,000 – 14,000 PLN + VAT (B2B) or an equivalent for other forms of employment / contract, depending on skill level and experience.
  • Flexible Employment Options – Choose between a B2B contract, an employment contract, or another form of engagement.
  • Remote Work & Flexibility – Work from anywhere with flexible hours, except for occasional (and non-mandatory) team meetups.
  • Office Space Option – Prefer an office environment? Join us in Warsaw (Bemowo district).
  • Sports Benefits – Access to the MultiSport Program.
  • Private Healthcare – Benefit from the Enel-Med package of your choice.
  • Employee Referral Program – Recommend a candidate and get a bonus upon successful employment.
  • Career Growth – Opportunities in backend and frontend development, Agile (Scrum, Kanban), business and technical English, QA, and automation.
  • Charity Initiatives – Every month, we donate to open-source and charity projects chosen by our team as part of #SidnetDonations.
  • benefits :

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • remote work opportunities
  • flexible working time
  • integration events
  • mobile phone available for private use
  • computer available for private use
  • no dress code
  • employee referral program
  • charity initiatives
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    Analyst • Warszawa, Masovian, Poland