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Project Manager / Business Analyst – ITSM (OTRS Preferred)
Sidnet Solutions sp. z o. o.Warszawa, Masovian, Poland7 days ago
Job descriptionReady to lead smart change and optimize IT processes and service workflows with real impact? Join Centuran as a Project Manager / Business Analyst and help us transform how businesses handle requests, automate workflows, and deliver seamless support. Ensuring the successful delivery of ITSM projects / services and business value. Configuring or overseeing ticketing / service management systems (OTRS). Facilitating communications between customers / clients and project teams (developers, analysts, etc.) on an ongoing basis. Monitoring the project scope, budget, and schedule. Developing project requirements and specifications with clients and project teams. Planning tasks and estimating delivery dates. Coordinating tests : both internal QA and acceptance tests with clients. Reporting on project progress and conducting presentations of demo versions. Documenting the project. At least one year of work experience in managing or coordinating IT projects, or working as a Lead Developer. Experience with project management practices and tools such as : Redmine, Jira, Basecamp, etc. Good knowledge of the IT industry. Languages : Polish – fluent, English – B2+. Strong communication and organizational skills. Salary : 8,000 – 14,000 PLN + VAT (B2B) or an equivalent for other forms of employment / contract, depending on skill level and experience. Flexible Employment Options – Choose between a B2B contract, an employment contract, or another form of engagement. Remote Work & Flexibility – Work from anywhere with flexible hours, except for occasional (and non-mandatory) team meetups. Office Space Option – Prefer an office environment? Join us in Warsaw (Bemowo district). Sports Benefits – Access to the MultiSport Program. Private Healthcare – Benefit from the Enel-Med package of your choice. Employee Referral Program – Recommend a candidate and get a bonus upon successful employment. Career Growth – Opportunities in backend and frontend development, Agile (Scrum, Kanban), business and technical English, QA, and automation. Charity Initiatives – Every month, we donate to open-source and charity projects chosen by our team as part of #SidnetDonations. sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses remote work opportunities flexible working time integration events mobile phone available for private use computer available for private use no dress code employee referral program charity initiatives
technologies-optional :
- OTRS
- Redmine
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Analyst • Warszawa, Masovian, Poland