User Support MES (NALA Timezone) @ AVENGA (Agencja Pracy, nr KRAZ : 8448)

For a pharmaceutical company we're looking for an experienced User Support with Manufacturing and IT background. Main focus will be on supporting users and MES (Manufacturing Execution System) applications, supporting infrastructure, automation processes. Key responsibilities are i.e. providing expertise to incident, problem management, change, release and configuration management according to ITSM and maintaining GxP systems in validated state, according to Computer Systems Validation ( CSV ) policy and procedures. A strong technical background related to issues such as ITIL, knowledge of servers, scripting, AD, interfaces is key for candidates. Experience in the pharmaceutical industry and knowledge of GxP and CSV are welcome.

Working hours : NALA timezone (in Poland working hours 16-24)

• At least 3 years of relevant experience as Support Specialist in related industry (as a L2-L3)
• Hands-on experience in one or more of the following : Manufacturing, Serialization / Track & Trace or Label Management(Layouts, Design, Management, Printer, etc.)Traceability, Barcode Tracking, Supply Chain Control
• Experience with Manufacturing Execution Systems (MES)
• ITIL ( ITIL V3 / V4, certification is an advantage)
• Experience in using ServiceNow or Active Directory for handling incidents
• Experience with Microsoft Windows Server 2016 / Microsoft SQL Server and higher.
• Experience with Postman, SOAP UI
• Change / Incident / Problem management experience
• Working knowledge of Computer Systems Validation (CSV) and GxP (nice to have)
• Experience with Kubernetes (nice to have)

For a pharmaceutical company we're looking for an experienced User Support with Manufacturing and IT background. Main focus will be on supporting users and MES (Manufacturing Execution System) applications, supporting infrastructure, automation processes. Key responsibilities are i.e. providing expertise to incident, problem management, change, release and configuration management according to ITSM and maintaining GxP systems in validated state, according to Computer Systems Validation ( CSV ) policy and procedures. A strong technical background related to issues such as ITIL, knowledge of servers, scripting, AD, interfaces is key for candidates. Experience in the pharmaceutical industry and knowledge of GxP and CSV are welcome.

Working hours : NALA timezone (in Poland working hours 16-24)

Provide expertise to incident, problem management, change, release and configuration management according to ITSM, Ensure operational stability and effectiveness of IT systems through appropriate application management, monitoring and support, Provide configuration, adaptation, scripting and testing expertise to maintain and enhance solution according to business needs, Deploy application deployment packages from software vendor to application environment via change management process, Contribute to knowledge management and ensure quality of knowledge, including solution documentation and knowledge base, Maintain GxP systems in validated state, according to Computer Systems Validation (CSV) policy and procedures, Handling technical and functional incidents related to supported service / application in accordance to Incident Management Guideline throughout all stages of their lifecycle (this includes proper incident logging, categorization, prioritization, functional or hierarchical escalation, investigation & diagnosis, resolution & recovery, closure)] Requirements : ITIL, Windows Server, SQL, Active Directory, ServiceNow, CSV, GXP, Manufacturing execution system, Microsoft Windows, Microsoft SQL Server, Postman, SOAP, UI, Kubernetes Additionally : Sport subscription, International projects, Private healthcare.