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Information Systems Operations Team Manager

prosearchWrocław, Polska

30+ days ago

Job description

A company with over 10-year expertise in building PropTech software for real estate companies and 26 years of experience in CRM consulting is looking for an Information System Operations Team Manager.

Responsibilities :

Lead and manage the Information Systems Operations team, providing technical guidance and mentorship
Oversee and track IT support requests from internal clients, ensuring timely and efficient resolution
Plan and prioritize resources effectively to meet business needs and manage workloads
Ensure adherence to established processes and protocols for handling support requests
Collaborate with team members, internal clients, and management to identify and implement innovative solutions
Communicate and consult with stakeholders to understand their needs and provide expert advice and solutions
Drive continuous improvement in operational processes and service delivery
Develop and maintain thorough documentation of processes and procedures
Stay up-to-date with industry trends and emerging technologies relevant to the organization’s platforms

Requirements :

5 + years of experience including 1+ year as Team Manager

Proven experience in a technical leadership or management role within an IT operations environment

Strong technical knowledge of networks, Azure DevOps, and various commercial platforms, including CRM, accounting packages, time management tools, and project management solutions

Exceptional planning, organizational, and project management skills

Excellent communication in English and interpersonal skills with the ability to work effectively with diverse teams and stakeholders

Strong consultative skills and problem-solving abilities

Ability to inspire and motivate a team to achieve targets and deliver results

Would be a plus :

Experience with ITIL or similar service management frameworks is a plus

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)

What we offer :

20 paid vacation

5 paid sickness

B2B and remote cooperation

Career development and professional growth

Technical performance reviews and 360 Evaluation

Collaboration with a personal Resource Manager, Technical leads, and mentors

Udemy and Pluralsight subscription

Internal knowledge-sharing opportunities

Online and offline events & team-buildings

Friendly and supportive atmosphere

Open management

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Team Manager • Wrocław, Polska

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