MST Product Analyst-Engagement Maintenance

The opportunity

We are seeking an SAP Engagement Maintenance Product Analyst that is a highly skilled role with SAP / ERP functional and technical skills across all aspects of Product Management / Product Operations paired with expertise in a large global organization.

In this role you will support critical elements of the global operational stability of the SAP / ERP Engagement Maintenance product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as playing a role in the successful delivery / deployment of Engagement Maintenance enhancements, configurations and product releases. Candidate must be a self-starter with global SAP technical and business process experience.

This role will report to the Assistant Director, Engagement Maintenance Product Manager.

Your key responsibilities

• Understand and support documentation of business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
• Develop detailed functional specifications for SAP CPM components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
• Provide support to the lead Product Manager and Assistant Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP CPM product suite
• Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
• Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
• Monitor impacts to other processes and products that may stem from changes they promote across the SAP CPM product suite
• Team with other technical teams and business stakeholders to manage / monitor functional incidents and service requests through full lifecycle (through closure)
• Provide technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
• Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary

Skills and attributes for success

To qualify for the role, you must have

Ideally, you’ll also have

Education :

Experience :

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

About EY

EY | Building a better working world