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IT Support Specialist with French, English and Polish
Sii Sp. z o.o.dolnośląskie, Wrocław, Polska2 dni temu
Opis pracyServiceNow ITIL Windows Provide technical support for internal and external users, resolving issues related to hardware, software, networks, and telecommunications Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions Escalate complex cases to appropriate specialists Ensure prompt and effective issue resolution while adhering to service level agreements (SLAs) Log and track support requests using relevant tools, maintaining accurate records Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts Maintain and update documentation, including technical procedures and processes Communicate system alerts and outages to users as needed Good knowledge of Microsoft tools and systems Proactive and eager to learn from colleagues Strong team player with the ability to work independently Excellent written and verbal communication skills in French, English, and Polish Proven ability to deliver exceptional customer service Strong telephone etiquette and professional communication skills Residing in Poland required Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People Send your CV Talk to us about your expectations Learn more about our projects and choose the best Start your adventure with Sii!
IT Support Specialist with French, English and Polish
Miejsce pracy : Wrocław
Technologies we use
Expected
- Windows Server
Optional
Operating system
About the project
We are looking for an IT Support Specialist with French, English and Polish languages. You will be providing IT support to one of the major players in the aerospace / defence sectors in the US and Canada, also supporting other international locations.
You will be working 10-hour shifts, 4 days a week, during afternoons and evenings.
Your responsibilities
Our requirements
What we offer
Recruitment stages
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.
The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment.
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