Customer Service Representative with English-speaking and Polish-speaking

Key Tasks and Responsibilities

• Responsible for handling customer support and technical-support related questions of customers and partners
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners

Requirements

Location : Warsaw, Poland

Working hours : Monday to Friday 9 am to 5 pm

Work mode : onsite

Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Technical :

Behavioral :

Qualifications [EDUCATION and / or EXPERIENCE]

Languages

Good command of written and spoken English (Speech, Written, Reading, Comprehension) and Polish

Benefits

Transcosmos is proud to offer a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits :