Onsite Service Engineer
Capgemini PolskaWrocław, Lower Silesia, Poland12 dni temu
Opis pracyProvide 1st and 2nd level Helpdesk support for local and remote users, covering hardware, software, tools, and processes. Act as the onsite support contact for projects, service desk, and other Group IT teams. Perform office equipment checks, support, and maintenance (e.g., printers, meeting room screens, video conferencing systems). Register calls in ServiceNow and handle hardware break fixes and maintenance. Manage paperwork for asset and finance management. Prepare PCs following standard install and configuration procedures and provide startup training to new users. Work in shifts during regular office hours, with occasional work outside office hours and travel to other office locations if required. Soft Skills : We value curiosity, problem-solving, and customer service skills. Strong verbal and written communication skills are essential to interact with users and peers of various technical levels. Organizational, time-management, and prioritization skills are crucial, along with a quality-focused and rigorous approach. Hard Skills : Experience in Help Desk support (at least 6 months is a plus), basic LAN knowledge, proficiency in operating systems and PC maintenance, and understanding of internet security and data privacy principles. Average knowledge of English and the local language (spoken and written) is required. Knowledge of Apple Mac OS is a plus. Practical benefits : private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings. Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. sharing the costs of sports activities private medical care life insurance no dress code parking space for employees extra social benefits redeployment package employee referral program charity initiatives access to courses e.g. Excel, VBA, RPA, Customer Care unlimited access to Udemy Business free chat / call with a therapist
about-project :
- Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
responsibilities :
requirements-expected :
offered :
benefits :
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