IT Application Manager

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As a global leader in facilities services, we connect people and places to make the world work better. You’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers.

Main purpose of the position

The IT Application Manager is responsible for the operational management of the global HSE SaaS platform, ensuring it runs reliably, securely, and in compliance with local and global standards. The role oversees integrations with internal systems, manages user access and configuration, and supports the platform’s alignment with the central governance framework. It includes ensuring data quality, managing change control, and coordinating support across a tiered global model.

Location

Porto, Portugal

Work Mode

Hybrid

What will you do

• Manage user access, configuration, license usage and release cycles for the HSE SaaS platform.
• Ensure platform compliance with local and global regulatory requirements.
• Oversee change control processes and coordinate with internal IT teams and vendors.
• Standardise incident management, service requests and reporting workflows.
• Monitor platform performance, track SLA adherence and use appropriate tools.
• Support data integration, quality monitoring and stewardship activities.

Who you’ll work with

What makes you fit

Nice to have

What we offer

Why ISS

At ISS, we are more than just a service provider. We partner in our customers’ success by creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive. By empowering our people through training, career development and a supportive culture, we enable outstanding service delivery and help our customers attract talent and grow their businesses.

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