CTOp
Job Description
We are looking for CTOp(AI Platforms) role for one of our renowned IT clients in Krakow, Poland. This is a contract role. If interested,please share your CV at preeti.t@technopride.co.uk
Please find the JD for your reference.
1. Teams Support Channel ownership (user queries & triage)
• Monitor and manage the Group AI Platform Teams support channel.
• Respond to user questions, troubleshoot first-line issues, and route queries to the right resolver groups.
• Ensure good user experience through clear, timely, and structured communications.
2. Onboarding and access request coordination (end-to-end)
• Act as the primary point of contact for onboarding/migration requests.
• Engage users to understand what they’re trying to achieve and guide them through onboarding
requirements, steps, and platform capabilities.
3. Structured discovery & requirement capture
• Capture key onboarding inputs: use cases, data needs, model type, environments, access requirements,
governance approvals, and non-functional needs.
• Translate “we need onboarding” into a clear, actionable set of requirements and next steps.
4. Bug/issue management and follow-up
• Log, track, and chase bugs/issues across engineering, platform ops, and dependent teams.
• Drive progress, unblock dependencies, and ensure closure with appropriate user comms and
documentation.
5. Operational tracking, SLAs, and stakeholder updates
• Track onboarding and support requests end-to-end (ageing, blockers, ETA).
• Provide regular status updates to stakeholders and users, managing expectations and keeping work
moving at pace.
6. BAU process improvement & enablement
• Maintain and improve onboarding artefacts: FAQs, templates, playbooks, intake forms, and dashboards.
• Identify recurring issues/themes and propose fixes to reduce friction and cycle time.
• Support user enablement through demos, knowledge sharing, or short “how-to” walkthroughs.
Requirements
• Maintain and improve onboarding artefacts: FAQs, templates, playbooks, intake forms, and dashboards.
• Identify recurring issues/themes and propose fixes to reduce friction and cycle time.
• Support user enablement through demos, knowledge sharing, or short “how-to” walkthroughs.
1. Bachelor’s degree or above, majored in Computer Science / Software Engineering / Information Systems or
related discipline.
2. Career background primarily in the software/technology industry.
3. 5+ years’ experience as a Project Manager / Business Analyst delivering software products/projects end-to-end,
preferably in complex enterprise environments.
4. Support operations & user-facing service mindset
• Strong ability to handle high-volume inbound queries with structured triage and timely responses.
• Comfortable dealing with ambiguity and multiple parallel requests.
• Calm, solutions-led approach when handling escalations or delays.
5. Business analysis & requirements engineering
• Ability to elicit requirements via 1:1s or lightweight workshops and document outcomes clearly.
• Produce good-quality artefacts: problem statements, scope, assumptions, dependencies, process
flows, user stories, and acceptance criteria.
• Strong attention to detail—spot missing approvals, unclear scope, and dependency risks early.
6. Delivery coordination & ownership mindset
• Own requests from intake to closure: triage, prioritisation, tracking, and completion with planning
mindset to handle the cases and requirements.
• Manage RAID (risks, assumptions, issues, dependencies) and keep actions moving across teams.
• Comfortable driving trade-offs (scope vs timeline vs risk) and escalating appropriately.
7. Stakeholder management & communication
• Take lead to drive the project related enhancements and gathering relevant requirements for
internal feature / capcbility of Group AI Platform
• Confident engaging users, engineers, and governance partners; able to influence without formal
authority.
• Provide crisp updates: current status, blockers, next steps, ETA/SLA expectations.
• Able to manage prioritisation conflicts professionally and transparently.
8. Agile ways of working & tooling
• Practical Agile experience: backlog refinement, sprint ceremonies, demos, retrospectives.
• Strong JIRA skills: epics/stories, workflow tracking, prioritisation, dashboards, reporting.
• Strong Confluence (or similar) skills: playbooks, FAQs, templates, decision logs, knowledge
articles.
9. Metrics, SLA visibility & continuous improvement
• Define and track operational KPIs (lead time, throughput, ageing, rework, first-time-right).
• Build clear reporting for stakeholders (weekly dashboards/pipeline views/root-cause themes).
• Use data and feedback loops to improve onboarding and support processes (Lean mindset).
Requirements
• Maintain and improve onboarding artefacts: FAQs, templates, playbooks, intake forms, and dashboards. • Identify recurring issues/themes and propose fixes to reduce friction and cycle time. • Support user enablement through demos, knowledge sharing, or short “how-to” walkthroughs. 1. Bachelor’s degree or above, majored in Computer Science / Software Engineering / Information Systems or related discipline. 2. Career background primarily in the software/technology industry. 3. 5+ years’ experience as a Project Manager / Business Analyst delivering software products/projects end-to-end, preferably in complex enterprise environments. 4. Support operations & user-facing service mindset • Strong ability to handle high-volume inbound queries with structured triage and timely responses. • Comfortable dealing with ambiguity and multiple parallel requests. • Calm, solutions-led approach when handling escalations or delays. 5. Business analysis & requirements engineering • Ability to elicit requirements via 1:1s or lightweight workshops and document outcomes clearly. • Produce good-quality artefacts: problem statements, scope, assumptions, dependencies, process flows, user stories, and acceptance criteria. • Strong attention to detail—spot missing approvals, unclear scope, and dependency risks early. 6. Delivery coordination & ownership mindset • Own requests from intake to closure: triage, prioritisation, tracking, and completion with planning mindset to handle the cases and requirements. • Manage RAID (risks, assumptions, issues, dependencies) and keep actions moving across teams. • Comfortable driving trade-offs (scope vs timeline vs risk) and escalating appropriately. 7. Stakeholder management & communication • Take lead to drive the project related enhancements and gathering relevant requirements for internal feature / capcbility of Group AI Platform • Confident engaging users, engineers, and governance partners; able to influence without formal authority. • Provide crisp updates: current status, blockers, next steps, ETA/SLA expectations. • Able to manage prioritisation conflicts professionally and transparently. 8. Agile ways of working & tooling • Practical Agile experience: backlog refinement, sprint ceremonies, demos, retrospectives. • Strong JIRA skills: epics/stories, workflow tracking, prioritisation, dashboards, reporting. • Strong Confluence (or similar) skills: playbooks, FAQs, templates, decision logs, knowledge articles. 9. Metrics, SLA visibility & continuous improvement • Define and track operational KPIs (lead time, throughput, ageing, rework, first-time-right). • Build clear reporting for stakeholders (weekly dashboards/pipeline views/root-cause themes). • Use data and feedback loops to improve onboarding and support processes (Lean mindset).