Senior Shop Assistant

PURPOSE & IMPACT ON ORGANIZATION:

Contributes to meeting or exceeding store sales and KPI targets by:

• Building an emotional connection with customers and living the Brand Values

• Serving and selling to customers and conscientiously executing store operations

• Using his/her expertise and experience to provide feedback and support to selected team members

KEY RESPONSIBILITIES:

• Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store

• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success

• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model

• Shares his/her customer service experience and trains selected team members to fine-tune their service skills

• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category

• Guides and trains selected members of the team on basic core and seasonal product knowledge

• Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards

• Complies with store policies and procedures to maintain a safe shopping and working environment

• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor

• Completes sales transactions quickly and accurately while adhering to cash protection procedures

• Minimizes loss by actively maintaining sales floor awareness while serving customers

• Collaborates productively and respectfully with team members to meet or exceed store goals

• Makes himself/herself available to support other team members when needed

• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Fluent speaker of Polish and intermediate speaker of English

• Advanced Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding

• Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)