IT Supporter with German

What You Will Do

• Act as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customer in international environment
• Fix issues and answering questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing etc.
• Depending on experience and current needs additional you may get back office tasks such as Knowledge Base updates, preparing communication for end users, performing trainings for co-workers, contributing
• to change management, security checks, software upgrades.
• Onsite Support for users located in Warsaw (local request fulfillment)

What You Bring

• Very good knowledge of German and English, Spanish will be an advantage
• Motivation to become part of a successful and well-integrated team
• Good knowledge of Windows Client and Citrix environment from user perspective, good understanding of Android, iOS would be helpful
• Customer service experience in dealing with technical and non-technical users is an advantage
• Competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks

If you have any questions, check out our or call Julia Schmidt at +41583998670. For this vacancy we only accept direct applications. Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.