Senior ServiceNow GRC/ IRM Transformation & Advisory Consultant Role

The Team

Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing possibilities, challenging norms, and driving real business outcomes. If you're an ambitious consultant with a passion for innovation and client impact, we want you on our team.

About your role

As a ServiceNow GRC / IRM Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You'll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.

Your role will Include:

• Strategic Advisory: Providing expert, evidence-supported advisory services across Enterprise Risk Management, Policy & Compliance, Operational Resilience, Third-Party Risk Management and Governance operating models enabled by ServiceNow IRM.
• Outcome-Driven Delivery: Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, with a focus on enterprise risk management, risk and control frameworks, operational resilience, business continuity management and third-party risk management.
• Industry Expertise: Applying deep industry subject matter expertise across diverse sectors (Financial Services, Consumer & Retail, Energy & Utilities) to tailor solutions.
• Client Partnership: Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner.
• Practice Building: Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
• Business Development: Supporting bid responses and identifying new opportunities to expand our impact with clients.

Requirements

• ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with demonstrable expertise in the IRM suite, including Risk Management, Policy & Compliance, Audit Management, TPRM and Operational Resilience.
• Preferred Module Specializations: Integrated Risk Management (IRM),Risk & Compliance (RC), Vulnerability Response (VR), Security Incident Response (SIR), Third-Party Risk Management (TPRM), Agentic AI (Now Assist, GenAI), Configuration Management Database (CMDB).
• Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
• Sector Expertise
• Financial Services: Supported financial institutions in governance, risk, compliance and operational resilience strategies, to strengthen regulatory adherence, risk oversight, and control effectiveness.
• Consumer & Retail: Strengthened enterprise risk management, supplier risk oversight, regulatory compliance, and operational resilience across complex supply chains and customer-facing operations.
• Energy & Utilities: Enabled utility organisations to improve enterprise risk visibility, operational resilience, regulatory compliance, and supplier risk management through ServiceNow IRM-led transformation.
• Certifications that Set You Apart:
• Required: ServiceNow Certified System Administrator (CSA).
• Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications.
• Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
• Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications.
• Driving Change: Experience in managing organizational change and driving adoption for technology transformations.
• Desired Certifications: PROSCI, TBM (Technology Business Management).
• Pre-Sales & Value Articulation: Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
• Essential Skills: Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
• Mobility: Willingness to travel to client sites as required.

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.