Aftersales Specialist/ Manager

Location: ELK, Bialystok, Siedlce

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

1.Maintain effective communication with customers, promptly responding to inquiries regarding products and after-sales services to ensure high customer satisfaction.
2.Manage the after-sales operations of energy storage sites, monitor on-site performance, and continuously optimize operational efficiency.
3.Identify and assess issues occurring at project sites and coordinate internal and external resources to resolve problems in a timely and efficient manner.
4.Ensure compliance with after-sales contract terms agreed between the company and customers, maintaining high service standards.
5.Assist in evaluating after-sales service terms for new projects, support project delivery and implementation, and ensure a smooth handover to the after-sales phase.
6.Enhance overall customer satisfaction through regular follow-ups, proactive communication, and continuous service improvement.

Skills, Qualifications, and Experience Required:

1.Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
2.Minimum 3 years of experience in project management or after-sales service management; experience in the energy storage, renewable energy, or power industry is preferred.
3.Experience working in international or cross-cultural environments is preferred.
4.Fluent English is required as the working language; additional European languages such as German, Spanish, French, or Italian are considered a plus.
5.Strong project management skills, familiar with after-sales service processes and operational management, and capable of handling multiple projects simultaneously.
6.Excellent communication and coordination skills, able to effectively work with customers and internal teams.
7.Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
8.PMP or other project management certifications are preferred.
9.Willingness to travel frequently and the ability to adapt to different working environments and multicultural teams.

We Offer:

• Competitive remuneration based on performance and experience.

• Opportunities for department and company-wide team building events.

• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location:ELK, Bialystok, Siedlce,Poland
Type of Employment: Full-time