Customer Service Specialist with German (Legal Claims)

Job Description

• Managing and processing customer legal claims in accordance with company procedures
• Reviewing, preparing and maintaining case documentation and legal files
• Responding to written correspondence in German and English
• Supporting internal and external legal teams with case administration
• Liaising with customers, lawyers, courts and other legal bodies across multiple jurisdictions
• Monitoring case progress and ensuring records, databases and systems are kept up to date
• Supporting the timely resolution and payment of legal claims
• Assisting with the interpretation and handling of legal claims and court correspondence
• Reporting issues, risks and potential solutions to management when required
• Providing administrative support to the Customer Service Legal Team and participating in ad hoc projects

Qualifications

• Fluent German (written and spoken) and a good command of English
• Previous experience in Customer Service, Administration, Claims Handling, Legal Support or a similar role would be an advantage
• Strong organisational, written and verbal communication skills
• Ability to understand and interpret legal claims and legal correspondence
• Excellent attention to detail and ability to maintain accurate records
• Ability to manage a high volume of work and meet deadlines in a fast-paced environment
• Strong problem-solving skills and ability to work independently
• Ability to remain professional, diplomatic and tactful when dealing with challenging situations
• Good knowledge of Microsoft Office
• Flexible and proactive approach to work
• Ability to work effectively both independently and as part of a team
• Additional European language skills would be considered an advantage

Additional Information

• Full training and onboarding support
• Hybrid working model available after the first 4 months of cooperation
• Career development opportunities within Ryanair
• International and multicultural working environment
• Employee discounts and company benefits
• Team events and integration activities