[MSO] ServiceNow Administrator

Project the aim youll have

You will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10 years with a clean out-of-the-box implementation on the latest release. Small senior team of developers and architects direct client contact fully remote. A long-term engagement with room to grow towards ITOM CMDB and CSDM work.

Position how youll contribute

• Handle daily incidents service requests and user questions on the ServiceNow platform working to agreed SLAs and priority rules
• Administer users roles groups and access rights including ACL configuration and periodic access reviews
• Configure the platform in day-to-day operation: catalogue items forms notifications assignment rules and scheduled jobs
• Keep the platform healthy by monitoring scheduled jobs integrations and error logs and acting on what they show before users report it
• Troubleshoot configuration and integration issues at second line: resolve what is a configuration matter escalate what requires a design change
• Promote changes between environments using update sets following release and change management rules
• Document administration procedures and build standard operating procedures so recurring requests become repeatable rather than person-dependent
• Work closely with developers and architects bringing the platform operations perspective into designs and changes

Qualifications :

Expectations the experience you need

• Valid ServiceNow Certified System Administrator (CSA)
• Valid ServiceNow Certified Data Foundations
• Minimum 2 years of hands-on ServiceNow administration: users roles groups ACLs update sets scheduled jobs notifications catalogue items and form configuration
• Practical experience with incident request and change handling in a live production environment with SLAs
• Ability to diagnose configuration and integration errors independently (system and transaction logs REST payloads) without escalating to a developer
• Fluent English spoken and written and comfort with daily direct contact with client stakeholders
• Ownership and independence: a remote role in a small team with a client that expects its platform administrator to run their own queue
• Working knowledge of ITIL practices

Additional skills the edge you have

• Experience with ServiceNow ITOM (Discovery Service Mapping Event Management)
• CMDB and CSDM experience: class model CI relationships import sets and data quality
• Exposure to a multi-tenant or managed service provider setup
• Scripting basics (JavaScript GlideRecord Flow Designer) for small fixes
• Dutch language or previous experience working with a Dutch client

Additional Information :

Our offer professional development personal growth:

• Flexible employment and remote work
• International projects with leading global clients
• International business trips
• Non-corporate atmosphere
• Language classes
• Internal & external training
• Private healthcare and insurance
• Multisport card
• Well-being initiatives

Remote Work :

Yes

Employment Type :

Full-time

Experience: years
Vacancy: 1