At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.
We are looking for a Junior Customer Service Specialist with Italian where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
This is your chance to join a global organization where you will make a direct impact on customer satisfaction while developing valuable experience in an international environment.
Please note that this is a temporary contract from October 14th, 2026, until February 28th, 2027.
Remote work is possible from Poland
About the Job
Your responsibilities include, but are not limited to:
Deliver high quality service by e-mail, phone, or chat
Nurture customer relationships by understanding the customer needs and resolving their queries
Prepare to support the customer inquiries by studying products and policies and processes
Improve the quality of service with submissions to improve processes and services yet to be implemented
Follow-up with customers on issue resolution status
Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
Act as a customer advocate in the organization while interacting with other internal departments
About You
We are looking for a unique and amazing talent, who brings along the following:
Fluency in English and Italian (minimum B2 level)
Fast learner with strong customer service focus
High degree of accuracy and attention to details
Strong communication and cooperation skills
Strong cultural awareness
Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
A comprehensive understanding of the local culture of supported countries - nice to have
Work experience in a virtual, multi-national set up - nice to have
Knowledge of eCommerce business – nice to have
What We Offer
You can expect a range of benefits, including:
Learning and career development programs to help you grow
A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
Hybrid and flexible work options to support your work-life balance
Paid volunteering leave to support causes that matter to you
Exclusive employee discounts on Swarovski products
Private medical coverage
Life insurance
MyBenefit program
Employee social fund
Recognition awards
To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.
Junior Customer Service Specialist with Italian (fixed-term contract) • Gdansk, POL
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Pokaż więcej
Join Our Team as a Polish-Speaking Sales Team Leader in Gdańsk!.Position: Sales Team Leader with Polish.Are you an inspiring leader with a passion for sales? We are seeking a Polish-Speaking Sales ... Pokaż więcej
Job Opportunity: German Customer Support Agent in Gdańsk, Poland.Permanent, Hybrid (2 days on-site, 3 days remote).Monday to Friday, 09:00 - 18:00.Provide excellent customer support to German-speak... Pokaż więcej
Ready to turn your language skills into a thrilling career adventure? Were looking for passionate Polish and English speakers to join our team in Sofia, Bulgaria, and become the voice of the worlds... Pokaż więcej
Join Our Team as a Sales Ads Specialist in Gdańsk, Poland!.Are you a driven, goal-oriented sales professional fluent in Hungarian? We have an exciting opportunity for you to join our team as a Sale... Pokaż więcej
Exciting Opportunity: Sales Team Manager (German Speaker) in Gdańsk!.Are you a dynamic leader ready to take your career to the next level? Join our team in Gdańsk as a Sales Team Manager and play a... Pokaż więcej
Deliver exceptional customer service.Call, collect and analyze customer feedback.Escalate cases when necessary and follow up to guarantee customer satisfaction.Show empathy and professionalism in e... Pokaż więcej
At Kids&Us, we believe learning English should feel as natural as learning your mother tongue.That’s why we’ve created our own universe with unique characters and stories where children see themsel... Pokaż więcej
Handle customer inquiries via phone, chat, and email for the.Provide professional assistance to customers regarding.Troubleshoot customer issues and provide accurate.Manage customer complaints and ... Pokaż więcej
Join Our Team as a Polish-Speaking Sales Ads Specialist in Gdańsk!.Are you a passionate sales professional looking to make an impact in the online advertising world? Were seeking a motivated Polish... Pokaż więcej
We're Hiring! | Customer Support Experts (Polish, Spanish, Italian, French, Portuguese Speakers).Athens, Greece (Remote work available within Greece).Polish, Spanish, Italian, French, or Portuguese... Pokaż więcej
Are you ready to take your Polish language skills to an exciting international environment? We are looking for a.Polish-Speaking Customer Support Specialist.Barcelona is a city full of energy, cult... Pokaż więcej
Hey there! David Kennedy Recruitment is on the lookout for an amazing Freelance Recruitment Partner to join our team.If you're a true hunter and love connecting talented individuals with our client... Pokaż więcej
Sales Ads Specialist with German.If you're eager to elevate your career in sales and advertising, we invite you to apply for the Sales Ads Specialist role with a leading Outsourcing/BPO consultancy... Pokaż więcej
Are you ready to bring your Polish language skills to a thriving international environment? We are looking for a.Polish-Speaking Customer Support Specialist.Lisbon is one of Europes most captivatin... Pokaż więcej
Customer Experience Project – Remote in Greece.This role offers an international working environment along with full relocation support for candidates moving to Greece.Imagine the freedom of remote... Pokaż więcej
We are seeking Polish-speaking Customer Support professionals willing to relocate to Athens, Greece.We provide full relocation support including flight and accommodation during your initial weeks.A... Pokaż więcej
Relocate to Greece This Summer — and Work Remotely!.This role offers an international working environment along with full relocation support for candidates moving from.Imagine starting your day wit... Pokaż więcej
Looking for you're an international adventure?.Looking for an international career without giving up your work-life balance?.Join a global team in Sofia, Bulgaria, enjoy a.German and English langua... Pokaż więcej
Multilingual Career Opportunities Sofia, Bulgaria.We are looking for motivated candidates to join international projects in Sofia, Bulgaria.This is an excellent opportunity to develop your career i... Pokaż więcej
