Outreach Officer

The International Rescue Committee (IRC) responds to the worlds worst humanitarian crises helping to restore health safety education economic wellbeing and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein the IRC is one of the worlds largest international humanitarian non-governmental organizations (INGO) at work in more than 40 countries and 29 U.S. cities helping people to survive reclaim control of their future and strengthen their communities. A force for humanity IRC employees deliver lasting impact by restoring safety dignity and hope to millions. If youre a solutions-driven passionate change-maker come join us in positively impacting the lives of millions of people world-wide for a better future.

Job overview

The Outreach Officer leads participant recruitment and outreach for the Razem na Rynku Pracy (RMW) project financed from the Labor Fund under the Sectoral Activation Program for Foreigners for 2026. driving the multi-channel sourcing effort that feeds Individual Support for Project Participants in Professional Activation and through it the projects language vocational and labour-rights components (P1P3). The role is responsible for reaching informing and registering foreign nationals across the projects target regions so that the projects headline target of 1500 participants is met and for ensuring a smooth handover of registered participants into the diagnosis and Individual Action Plan (IPD) process with confirmation of activities completed and services delivered.

Key responsibilities

1. Multi-channel outreach & recruitment

• Plan and deliver outreach across the projects multi-channel recruitment model: online registration field activities and information sessions local events workshops and community activities.

• Represent the project at community events job fairs and information sessions to raise awareness and reach eligible participants across target regions.

• Coordinate with partners infoline and first-contact function to keep outreach channels complementary and avoid duplicating first-contact responsibilities.

2. Registration screening & referral

• Handle inbound enquiries by phone and other channels providing accurate project information and screening candidates against eligibility criteria (legal residence in Poland age target-group definition).

• Register participants using the projects common registration form capturing information on professional situation Polish language level residency status and barriers to employment always with informed consent and respect for participants privacy.

• Refer registered participants into the diagnosis and Individual Action Plan (IPD) process and support the shared referral system between project partners.

• Maintain accurate up-to-date participant records in KOBO and CommCare.

3. Monitoring reporting & coordination

• Track recruitment progress against the 1500-participant target and report regularly to the Project Management Lead.

• Track service delivery progress by direct outreach and contact with beneficiaries confirming support received by each participant.

• Contribute recruitment data to monthly monitoring dashboards and support the MEAL team in maintaining data quality.

• Join regular partner coordination meetings to flag recruitment risks (e.g. under-recruitment drop-out) and agree corrective action.

• Help maintain a reserve list of eligible candidates to mitigate participant drop-out.

Requirements

Education and experience

• Bachelors degree in social sciences migration studies social work or a related field or equivalent practical experience.

• Minimum 12 years of experience in outreach recruitment community engagement or customer-facing/call-center work ideally in the humanitarian development or NGO sector or with migrant and refugee communities.

• Experience working with or within migrant refugee or foreign-national communities in Poland is highly valued.

• Familiarity with participant registration and/or case-management data systems (e.g. KOBO CommCare or similar) is an asset.

Skills and competencies

• Fluency in Polish required; fluency in Ukrainian and/or Russian required given the projects target population; English is an asset.

• Excellent interpersonal and communication skills with the ability to build trust quickly with people from diverse backgrounds including people with experience of forced migration or displacement.

• Comfortable with proactive target-driven outreach: field visits community events and sustained phone-based engagement.

• Strong organizational skills and attention to detail particularly for data entry and maintaining accurate records.

• Cultural sensitivity and a strong commitment to treating all participants with dignity respect and confidentiality.

• Familiarity with the Polish labour market residency/legalization procedures or local labour-market institutions (PUP MOPS JST) is an asset.

• Willingness to travel regularly within the projects target regions.

Key success indicators

• Minimum 1500 participants recruited and registered over the project period in line with Projects target.

• Complete accurate participant data entered into KOBO/CommCare with minimal errors or missing fields.

• Confirmed disaggregated data covering IAP development completed activities and support received of all registered project participants.

• Steady consistent recruitment pipeline with no significant gaps flagged in monthly dashboards.

• Clear non-duplicative coordination with partners infoline and other consortium partners on first contact and referrals.

• Healthy reserve list maintained contributing to keeping participant drop-out within acceptable levels.

Compensation: 54PLN/hour total of circa 670 hours. Employment based on Service Agreement until December 15 2026.

Please note that the IRC Poland implemented the Whistleblowing Procedure pursuant to the Act of June 14 2024. The full procedure indicating channels for reporting is available here.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity Service Equality and accordance with these values the IRC operates and enforces policies on Safeguarding Conflicts of Interest Fiscal Integrity and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection power sharing debate and objectivity to deliver the best possible services to our clients.

Cookies: Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1