Service Manager & Site Reliability Engineer

Type of contract: Employment contract

Salary range: 18800 - 28900 PLN gross

What will you do

You will manage real-time incident response impact assessment external communications and coordination across production systems. Working at the intersection of Site Reliability Engineering Incident Response and Partner Operations you will ensure timely accurate and SLA-compliant communication while supporting the scalability and reliability of global operations.

Your tasks

• Monitor and respond to production incidents
• Coordinate incident response activities across teams
• Assess impact and determine incident severity
• Manage external communications and status page updates
• Support incident reporting RCA activities and SLA tracking
• Collaborate with Engineering teams to improve reliability and observability
• Drive process improvements and automation initiatives
• Contribute to internal reliability tooling using Python or Kotlin

Your skills

• 5 years of experience in Incident Operations Site Reliability Engineering Technical Operations or a similar role
• Experience working in on-call environments with SLA-driven responsibilities
• Strong understanding of distributed systems and production environments
• Experience with monitoring alerting and incident management tools
• Familiarity with APIs system integrations and observability platforms
• Hands-on experience with Python or Kotlin
• Understanding of SDLC and production reliability principles
• Strong communication stakeholder management and decision-making skills
• Ability to work effectively in high-pressure environments and manage multiple priorities
• Strong ownership mindset and cross-functional collaboration skills

Nice to have

• Experience with Datadog or Chronosphere
• Experience with PagerDuty Rootly or Slack workflows
• Experience managing external status pages
• Experience with incident management automation and process improvements
• Experience contributing to reliability tooling and platform engineering

We offer

• Hybrid work in one of our locations: Lodz Poznan Krakow Warsaw Wroclaw (2 office days per week)
• Working in a highly experienced and dedicated team
• Benefit package tailored to your needs (medical sport lunch subsidy life insurance etc.)
• Online training and certifications
• Access to e-learning platform
• Work From Anywhere (up to 140 days/year abroad)
• Social events

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1