Technical Advisor with French & Polish – 100% Remote

Job description:

• Handle customer inquiries: e-mails and phone calls in French (main language) or Polish / English (supportive languages).

• Support international market: individual (B2C) and business customers (B2B).

• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues

• Explain non-technical customers how electronics devices work, what is inside the device

• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service

• Input data, write quickly and clearly

Requirements:

• Fluent French (C1/C2) – both written and spoken.

• Fluent Polish (C2) – both written and spoken.

• Very good English (B2/C1) – both written and spoken.

• Technical understanding – interest or knowledge of how electronic devices work.

• Ability to deal with challenging or disappointed customers in a calm way.

• Team player, adaptable, and quality-focused with good IT tool skills.

• Experience in customer service (individual / business customers).

Mile widziane:

• Interest in a new technology and electronics trends.

We offer:

• Work at home (100% remote from Poland) and IT devices.

• Full-time position.

• Dedicated training - we will teach you everything.

• Development opportunities (Concentrix Academy for the future Team Leaders).

• An access to the unlimited courses (Concentrix University, LinkedIn Learning).

• Competitions with attractive awards.

• Be The Best recognition program to appreciate your attitudes and skills.

• Work with Friends and Earn: referral campaign with financial bonuses.