ICT Support Technician

Nijhuis Industries Central Europe, part of Nijhuis Saur Industries is looking for an ICT Support Technician to join our team. As an ICT Support Technician, you will provide day-to-day technical support to our employees and help ensure the smooth operation of our IT environment. Key Responsibilities Provide first-line IT support for users, including hardware, software, email, peripherals and mobile devices. Diagnose and resolve day-to-day technical issues and escalate more complex cases when necessary. Install and configure desktops, laptops, printers and other IT equipment. Manage user accounts, access rights and application permissions. Handle and track support requests through the ticketing system. Support basic IT security and endpoint management activities. Assist users with Microsoft 365 and other company IT tools. Maintain basic IT documentation and contribute to improvements in support processes. IT Environment You will work mainly with: Windows | Active Directory | Microsoft 365 (O365) | Microsoft Intune | Microsoft Entra ID | Teams | SharePoint What We Are Looking For Diploma or vocational degree in IT, Computer Science or a related field. Minimum 2 years of experience in IT support or a similar role. Fluent Polish – mandatory. Advanced English. Good knowledge of Windows and Microsoft 365 environments. Basic knowledge of networking and IT infrastructure. Good troubleshooting skills across hardware, software and connectivity. Experience with ticketing/ITSM systems and endpoint management tools is an advantage. Proactive, service-oriented and security-conscious approach. Certifications such as CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals are an advantage. The position may involve up to 10% travel for on-site support, training and project assistance.