[MLA] Senior Site Reliability Engineer (SRE) – Kubernetes

Project the aim youll have

We are the AI Experience Framework team that builds the platform powering ServiceNows AI-first user interfaces - an SSR runtime (karuna) built on Lit and server-rendered web components running behind a multi-tier proxy/HTTP2 routing chain with sharded V8 isolate pools paired with a ServiceNow Glide/Java platform layer (karuna-glide) that supplies metadata ACLs and service artifacts. This role owns production reliability for that stack end to end: Kubernetes deployment and operations observability and hands-on troubleshooting of both the and JVM sides of the system - not generalist infrastructure work.

Position how youll contribute

• Support the deployment operation and reliability of production services running on Kubernetes.
• Monitor service health and investigate production incidents across distributed applications.
• Participate in on-call support incident response root cause analysis postmortems and reliability improvements.
• Troubleshoot application runtime networking and service-to-service issues in collaboration with engineering teams.
• Support CI/CD GitOps-based deployments observability and production monitoring.
• Work within a client-directed backlog and established priorities.

Qualifications :

Expectations the experience you need

• 5 years of experience in Site Reliability Engineering DevOps Platform Engineering Production Engineering or a closely related role including strong recent hands-on experience supporting Kubernetes-based production services.
• 3 years of hands-on production Kubernetes experience strongly preferred. Kubernetes production operations including deployment scaling rollout / rollback resource tuning and service-to-service troubleshooting
• Strong production incident response experience including on-call runbooks postmortems and paging hygiene
• Splunk experience for log aggregation search and production troubleshooting
• Prometheus and Grafana experience specifically building alert rules and dashboards not only using existing dashboards
• CI/CD and infrastructure-as-code for containerized deployments including Helm and GitOps tools such as ArgoCD or Flux
• Strong Linux and networking fundamentals including DNS load balancing TCP / HTTP HTTP/2 and Kubernetes networking
• Production troubleshooting experience across and JVM/Java services with strong depth in at least one runtime environment. Experience may include heap snapshots CPU profiling event-loop and memory analysis as well as JVM GC log analysis thread dumps JVM tuning and Java service latency investigation.
• Service-to-service authentication experience including mTLS certificate rotation certificate format conversion and JWT-based service authentication
• Very good spoken and written English.

Additional skills the edge you have

• Web Components / Lit experience to perform first-level debugging of UI-related issues
• Server-side rendering or isomorphic runtime experience
• Canary rollout / multi-version production operations
• Distributed tracing and request-context correlation
• KEDA or event-driven autoscaling
• Experience with enterprise platform integration layers

Additional Information :

Our offer professional development personal growth:

• Flexible employment and remote work
• International projects with leading global clients
• International business trips
• Non-corporate atmosphere
• Language classes
• Internal & external training
• Private healthcare and insurance
• Multisport card
• Well-being initiatives

Position at: Software Mind

Remote Work :

Yes

Employment Type :

Full-time

Experience: years
Vacancy: 1