Specialist with German or Dutch - Order Management / Customer Service @ Antal

Customer Service & Order Management Specialist with German or Dutch

Model of work: hybrid

Employment Type: Full-time

About the Role

We are looking for a Customer Service & Order Management Specialist with German or Dutch to join our international team. In this role, you will be responsible for providing excellent customer support and managing the end-to-end order process, ensuring timely and accurate order fulfillment while building strong relationships with customers.

What We Offer

• Stable employment in an international organization.
• Opportunities for professional growth and career development.
• Comprehensive onboarding and training program.
• Competitive salary and attractive benefits package.
• Friendly and collaborative work environment.
• The opportunity to work with international clients across Europe.

• Very good command of German or Dutch (minimum B2 level).
• Good command of English for internal communication.
• Previous experience in Customer Service, Order Management, Sales Support, or a related area is an advantage.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-oriented mindset and attention to detail.
• Good knowledge of MS Office; experience with ERP systems (e.g., SAP, Oracle, Dynamics) is a plus.

Customer Service & Order Management Specialist with German or Dutch

Model of work: hybrid

Employment Type: Full-time

About the Role

We are looking for a Customer Service & Order Management Specialist with German or Dutch to join our international team. In this role, you will be responsible for providing excellent customer support and managing the end-to-end order process, ensuring timely and accurate order fulfillment while building strong relationships with customers.

What We Offer

• Stable employment in an international organization.
• Opportunities for professional growth and career development.
• Comprehensive onboarding and training program.
• Competitive salary and attractive benefits package.
• Friendly and collaborative work environment.
• The opportunity to work with international clients across Europe.

,[Provide professional customer service to business clients via email and phone in German or Dutch., Process, enter, and monitor customer orders in the system., Manage the order lifecycle from order receipt through fulfillment and delivery., Coordinate with Sales, Logistics, Supply Chain, and Finance teams to ensure smooth order execution., Resolve customer inquiries related to orders, deliveries, documentation, and product availability., Handle customer complaints and claims in line with company procedures., Maintain accurate customer data and documentation in internal systems., Monitor order status and proactively communicate updates to customers., Build and maintain positive long-term relationships with clients., Support continuous improvement initiatives within Customer Service and Order Management processes.] Requirements: Customer Service, Order Management, Sales Support, Communication skills, Problem-Solving, Customer-oriented mindset, Attention to detail, MS Office, ERP, SAP, Oracle Dynamics