Program Manager (Presales & Delivery)

SPOC is a team of passionate professionals and curious minds, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, we’ve delivered over 300 successful projects, making us one of Europe’s leading ServiceNow-focused consultancies.

Briefly about what we do

We specialize in end-to-end digital transformation – from expert advisory to full implementation – enabling organizations to automate workflows, improve efficiency, and adapt quickly to change. Our team brings deep technical expertise and genuine passion, delivering real results for our clients worldwide.

At SPOC, we’re building more than just a company – we’re creating a community grounded in our values: initiative, curiosity, autonomy, and respect. We value bold ideas, celebrate wins big and small, and support each other. Every voice matters, and each team member helps shape who we are today.

Your Role

We're looking for a Program Manager who combines strong organizational and communication skills with a proactive mindset and business orientation.

This role sits at the intersection of presales, delivery management, and stakeholder coordination. You'll work closely with customers, sales teams, consultants, architects, and product leads to shape project proposals, coordinate delivery plans, validate estimates, and ensure successful execution of initiatives.

Success in this role requires ownership, adaptability, analytical thinking, and the ability to leverage modern technologies, including AI-powered productivity tools, to drive efficiency and quality.

Key Responsibilities

🔸Lead presales activities in cooperation with sales teams, architects, consultants, and product leads; drive proposal preparation from opportunity qualification through final customer submission;

🔸Coordinate creation of project proposals, delivery plans, implementation roadmaps, and statements of work;

🔸Build and manage project backlogs, timelines, resource plans, and delivery assumptions; review, challenge, and validate effort estimates provided by technical teams to ensure consistency and feasibility;

🔸Coordinate customer workshops, discovery sessions, and project initiation activities; manage day-to-day customer communication and stakeholder engagement;

🔸Ensure alignment between customer expectations, commercial commitments, and delivery capabilities;

🔸Coordinate multiple workstreams, priorities, and stakeholders across parallel initiatives; lead project execution, task delegation, and delivery governance;

🔸Monitor project scope, schedule, budget, risks, and dependencies; identify risks early and proactively drive mitigation actions;

🔸Prepare status reports and executive-level updates for customers and internal stakeholders;

🔸Cooperate closely with Account Managers to support business growth and customer success;

🔸Continuously improve presales and delivery processes through automation, modern tooling, and AI-assisted workflows.

Skills we are looking for

🔸Minimum 3 years of experience in IT project, program, delivery, or consulting roles; experience delivering software development, implementation, or digital transformation projects;

🔸Experience working directly with external customers in an international environment;

🔸Fluent English (C1 preferred);

🔸Strong analytical and problem-solving skills;

🔸Excellent planning and organizational skills, including managing multiple initiatives simultaneously;

🔸Ability to independently drive workstreams and make decisions with limited supervision;

🔸Experience preparing project plans, delivery roadmaps, budgets, timelines, and effort estimates; ability to coordinate technical experts and validate scope, assumptions, and estimates;

🔸Growth mindset and ability to quickly learn new business domains, technologies, and processes;

🔸Strong communication and stakeholder management skills across both technical and business audiences;

🔸Practical knowledge of Agile and Waterfall delivery methodologies; team-oriented mindset combined with accountability and ownership.

Nice to Have

🔸Experience with ServiceNow projects;

🔸Experience in presales, bid management, or solution consulting;

🔸Familiarity with AI-powered productivity tools and Large Language Models (Microsoft Copilot, ChatGPT, Claude, Gemini, etc.);

🔸PMP, Prince2, AgilePM, Scrum Master, or ITIL certifications.

What We Offer

📃 Employment contract or B2B contract;

🚀 Opportunity to work with one of the world's fastest-growing cloud platforms;

⭐ Development in digital transformation, enterprise service management, cloud technologies, and consulting;

🌎 Participation in international projects and collaboration with global customers;

📚 Dedicated training budget and coverage of required certifications;

⏰ Flexible hybrid or remote work model with a non-corporate, agile culture;

💪 Support from experienced mentors, access to knowledge-sharing communities, and industry events;

⚕️ Private medical care, team-building events, and additional employee benefits.

Why ServiceNow at SPOC

Our perks

Benefit card

Bet on sports activities with the Multisport Plus card. Our internal sports initiatives will help to motivate you.

Flexible hours

You can adjust your working hours to your job duties. All you need to do is get along with your team.

Private medical care

Health is the crucial thing and it is important that you never run out of it. And if necessary, we offer access to private medical care.

English lessons

So you're never at a loss for words, neither on vacation nor at work, take advantage of individual or group lessons with an english language instructor.

Trainings

We don't expect everyone to know everything, which is why we offer a wide range of training courses, so that skill development feels natural for everyone.

Work as you like

Most of us work in a home office mode, but if you prefer to work in one of our offices, they are located in the city centers.

Career paths

We have a planned career path for everyone, but at the same time we respect the plan you see for yourself.

Integration trips

What after work? We can have fun, but the rule is that what happened at the party stays at the party.

Kudos

We appreciate the smallest initiatives (which make our work better thanks to them).