IT Support Manager

Job duties:

• Being responsible for creating the Communication Management and ensuring that key stakeholders receive the required communication.
• Organizing support and customer service work.
• Managing the daily work of the support team.
• Being responsible for the performance management of the support team.
• Implementing enhancements to improve the efficiency of the support team.
• Work based on KPIs of the support department and customer assessment (NPS score).
• Supervising and leading all support processes and operations.
• Creating and implementing support procedures.
• Supporting global business clients and data integration into the clients platform.
• Maintaining and ensuring support team works according to established standards.
• Collaborating with all departments and business users to understand requirements and needs.
• Controlling and ensuring the optimal level of customer satisfaction.

Qualifications :

• Experience: 3 years in a leadership or managerial role
• IT knowledge understanding of available technology
• Customer service approach
• Incident & Escalation Management
• Analytical & Problem-Solving Skills
• Structured and solution-oriented way of working even under pressure
• Customer & Stakeholder Management
• Minimum knowledge of Polish C1 and English C1
• Knowledge of the MS SQL Server will be a plus

Additional Information :

• Opportunities to grow your knowledge within your area of expertise
• Friendly working atmosphere in a professional team
• Employee-oriented working culture
• Possibility to work partly remotely
• Sports subscription
• Subsidized English classes
• Private healthcare
• Small project teams and flat organization structure
• International projects

Remote Work :

No

Employment Type :

Contract

Experience: years
Vacancy: 1