Head of Software Development & Support

Ready to lead the engineering organization behind the systems that keep the world's leading airlines running? As Head of Development & Support, you'll steer a multi-team org of developers, QA, and support through their managers – owning delivery, release governance, and the technical direction across our product portfolio. Key responsibilities

• Lead, coach, and scale a multi-functional engineering organization of 30+ people (Dev, QA, Support) through direct management of engineering managers.
• Drive product and delivery governance across multiple products and clients, overseeing release management, change-control boards, RFC processes, and roadmap prioritization.
• Own architecture governance and technical strategy, leading Architecture Review Boards and driving major cross-cutting modernization programs (e.g., cloud migrations, stack upgrades).
• Ensure operational excellence, high availability, and security compliance across AWS/SaaS environments, maintaining strict SLA/incident management and secure SDLC standards (ISO 27001, NIST, SOC 2).
• Manage financial operations and team growth, including full engineering budget ownership, headcount planning, vendor spend, procurement approvals, and compensation/career-progression frameworks.

Requirements We don't expect every candidate to be equally deep across all three areas - if this is broadly you, we'd love to talk. Leadership & management

• Excellent written and verbal English for client and vendor interactions; working Polish is strongly preferred for our bilingual team environment.
• 8–12+ years in software engineering, with 4+ years managing managers (~30+ people indirectly).
  
• Proven management of people and managers: coaching, cascading goals, and holding managers accountable for team health and delivery.
• Budget ownership and financial management for engineering teams (headcount planning, vendor spend, procurement approval).
• Track record of establishing transparent compensation and career-progression frameworks.

Product & delivery governance

• Deep experience with release/change management at scale: change-control boards, definition-of-done, versioning policies, multi-product release planning.
• Experience running an RFC/requirements → delivery process across multiple customers and products.
• Comfort with product-portfolio governance (roadmaps, customer-to-team assignment, prioritization under shifting priorities).

Technical breadth to lead credibly

• Strong understanding of the modern SDLC: CI/CD, branching strategy, code review, automated testing, engineering metrics (e.g. DORA), and observability.
• Cloud-native / SaaS operations literacy (AWS): high-availability architecture, DR (RTO/RPO), SLA/incident management, and reliability engineering.
• Software security & compliance: secure SDLC, vulnerability management, security governance, and experience with a recognized framework (e.g. ISO 27001, NIST, SOC 2).
• Architectural governance: experience with architectural decision-making, running Architecture Review Boards, and leading cross-cutting modernization programs.

Nice to have

• Aviation domain knowledge (airline operations systems).
• Familiarity with AI/LLM tooling in engineering orgs (enough to sponsor).
• MBA or equivalent business exposure (pricing, contracts, vendor negotiation).