Customer Support & AI Automation Specialist

What You Will Do

• Handle customer support requests with accuracy, professionalism, and a customer-first mindset while ensuring proper categorization and data quality.
• Identify recurring issues, manual activities, and process inefficiencies, proactively recommending opportunities for automation and AI-driven improvements.
• Take ownership of automation initiatives from idea to implementation, designing practical solutions that improve efficiency, service quality, and customer experience.
• Drive adoption of new ways of working by working closely with the team to turn new ideas into everyday practice.

What You Bring

• 2+ years of experience in customer support, service operations, process improvement, or a similar customer-facing environment.
• Hands-on experience with AI solutions, automation platforms, workflow optimization, or related technologies.
• Proven ability to identify process improvement opportunities and translate them into practical automation initiatives.
• Experience driving automation or continuous improvement initiatives from concept through implementation.
• Strong analytical and problem-solving skills, with the ability to recognize patterns, optimize workflows, and improve customer experience.
• A proactive, self-driven mindset with a passion for innovation, automation, and continuous improvement.
• Fluent English skills

If you have any questions, check out our or call Julia Schmidt at +41583998670. For this vacancy we only accept direct applications. Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.