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WNS Global Services
Customer Service Agent with FinnishWNS Global Services • Gdynia, Pomeranian Voivodeship, Poland
Customer Service Agent with Finnish

Customer Service Agent with Finnish

WNS Global Services • Gdynia, Pomeranian Voivodeship, Poland
2 dni temu
Opis pracy

Act as a single point of entry for all cases (both emails and calls) related to:

  • Customer service support for providing credit line amounts requests for an increase and status
  • Launch activities that include customer service support for onboarding validation calls special projects and cards
  • Invoice management activities that include customer service support for authorizations billing management and invoice processing
  • Customer service activities that include support for disputes account changes merchant reimbursements and web/portal activities
  • Cash application and account receivables (A/R) management activities that include manual cash application customer service support for providing invoices end-user guidance for payment application via portal and research
  • Process and system governance activities to include customer service support for system issues/notices and spam
  • Receiving updating and/or logging all requests
  • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
  • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
  • Assisting the Lead associate with tasks listed above
  • Assisting team members with tasks listed above


Qualifications :

Qualifications:

Minimum of one (1) year of contact center and customer relationship management experience

  • Outstanding communication skills both written and verbal
  • Demonstrated ability to handle multiple tasks
  • Excellent time management skills
  • Computer skills including typing
  • Minimum of one (1) year of contact center
  • Minimum English B2/C1
  • Advanced Finnish knowledge (min. B2 level) to communicate with customers


Additional Information :

What we offer

  • Daily interaction in a dynamic multinational environment.
  • Secure employment with a full-time contract
  • Hybrid work model
  • Monthly performance-based bonus to reward your achievements.
  • A flexible benefits package tailored to your needs including options such as a MultiSport card private medical care vouchers and discounts at a variety of retailers.


Remote Work :

Yes


Employment Type :

Full-time


Experience: years
Vacancy: 1

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Customer Service Agent with Finnish • Gdynia, Pomeranian Voivodeship, Poland

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